Vonage API Help Center Vonage API Help Center

Account Management

How do I create and manage my Video API applications in the Unified Environment
Objective To create and manage Video applications. Applies To Video API...
Unable to activate enterprise "Allowed IP list" feature for Vonage
Symptom In a case where you are unable to activate "Allowed IP list" fea...
Activating Two Factor Authentication on Your Opentok Video API Account
Objective Enabling Two-Factor Authentication (2FA) or Multi-Factor Authe...
How to Add Users, Remove Users and Manage User Permissions?
Objective Adding and removing users from your Vonage Video API account a...
Can I create multiple sub-projects within a single Video API project in my Opentok Video API account?
Question Is it possible to create multiple sub-projects within a single ...
How do I change my Vonage Video API Account name?
Objective Changing the account name in your Vonage Video API Account App...
How do I change the preferred video codec for my video project or application?
Objective To change the preferred video codec  Applies To Vonage Video ...
How do I check the countries where my application is being used and quality per country?
Objective To check the countries where your application is being used an...
How do I check the Video Express usage?
Objective To check the Video Express usage for your Vonage Video API Acc...
How do I generate a session ID using the Vonage Video API (Opentok Environment) project dashboard?
Objective To generate a session ID using the project dashboard. Applies ...
How do I check the usage by endpoints used by users?
Objective To check the usage by endpoints(that is iOS, Android, Windows,...
How can I check the Full HD archive and broadcast minutes that have been used?
Objective To check the Full HD archive and broadcast minutes usage for y...
How to obtain my account-level Video API key and API secret
Objective To obtain the account-level API key and account-level API secr...
Unable to perform certain actions in the Account Dashboard
Question Why am I unable to perform certain actions in the Account Dashb...
How to Pause and Reactivate Your Vonage Video API Account
Objective Pausing and reactivating your Vonage Video API account. Applie...
How can I change the email address on my Vonage Video API (Opentok Environment) account?
Objective Changing or updating the email address associated with your Vo...
How do I sign up for a Vonage Video API account?
Objective Signing up for a Vonage Video API account. Applies To Vonage ...
How to find my Video API Authentication Credentials
Objective To obtain the credentials needed to access the Video API. Appl...
How to find my Vonage Video API Key and Secret
Objective To obtain the individual project API Key and API Secret Applie...
How can I permanently cancel/delete my Vonage Video API Account?
Objective Permanently cancel/delete your Vonage Video API account. Appli...
How do I reset my Vonage Video API account password?
Objective Resetting your Vonage Video API account password. Applies To ...
Blank Page When Logging in to My Vonage Video API Account
Symptom When attempting to log in to my Vonage Video API account, I see ...
Can I access my Vonage Video API account and the Support site using the same login information?
Question Can I use the same login information to log in to the Vonage Vi...
Vonage Video API Incident Handling
Question How does Vonage API Support handle incidents with the Video API...
How do I change the API Secret for my Vonage Video API project?
Objective Changing the API Secret for my Vonage Video API project in the...
Are sessions interrupted during the switch from the Enterprise environment to Standard?
Question When switching from the Enterprise environment to the Standard ...
How do I reset my Vonage Video API Support site password?
Objective Resetting your Vonage Video API Support site password. Applies...
Switching from Standard to Enterprise Environment via Vonage Video Account Dashboard
Objective Switch from Standard to Enterprise environment and vice versa ...
How do I check the Participant Minutes and Subscribed Minutes?
Objective To check the Participant Minutes and Subscribed Minutes via ac...
How to enable or disable add-ons for my account?
Objective To enable or disable add-on features using the account dashboa...