How to Pause and Reactivate Your Vonage Video API Account How to Pause and Reactivate Your Vonage Video API Account

How to Pause and Reactivate Your Vonage Video API Account

Richard Sabbarton

Objective

Pausing and reactivating your Vonage Video API account.

Applies To

  • Vonage Video API Opentok Environment
  • Customers on Standard Pricing
    (Non-standard/Managed accounts should contact the account team)
  • Vonage Video API
  • Account Status
  • Pause Account
  • Reactivate Account

Important note: This article applies only to the Vonage Video API Opentok Environment.  If you are using the Vonage Video API Unified Environment then your account will be managed through the Vonage API Dashboard.

How to recognise if I'm using Vonage Video API Unified Environment or Vonage Video API OpenTok environment?

Procedure

Pausing Your Account

  1. Log in to your Vonage Video Account as an administrator.
  2. Under the left menu, click Account Settings.
  3. Scroll down to Account Status and select the Pause tab.
    c.png
  4. Click Pause My Account.
  5. A message will appear, prompting you to confirm that you want to Pause your account. If you wish to continue, enter your administrator account password and click Pause.
    mceclip1.png
  6. Click Pause, and the account will be paused.
  7. A confirmation alert for the paused account will be shown.
    mceclip2.png

Reactivating Paused Account (for a self-service customer only*)

There are two ways to reactivate your paused account.

  1. Click Reactivate my account in the box shown at the top of your dashboard.
    account
  2. Check the Account Settings in the left side panel. When scrolled down, you will see the Account Status box. It will show Reactivate or Cancel Account options.
    pause2.png
  3. Clicking Reactivate my account reactivates your account.

* This process is for self-service customers only. If you are a managed customer please kindly reach out to your Account Manager.

 

Additional Information

Note that putting the account on pause will stop your subscription and deactivate the account's API and secret keys. You will not be able to make changes to your account while paused, but all your past data and billing information can be viewed. Once you pause this account, you will receive a prorated invoice for any outstanding usage fees.

The paused account can be reactivated at any time, and all the previous API Keys will be reactivated again. Reactivating your account will automatically set your account's pricing model to the Participant Minute Model.

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