Question
Why are there separate login credentials for the Support Portal and the Vonage API Dashboard?
Applies To
Support Portal
Vonage API Dashboard
Answer
Vonage API users are able to create ne...
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Question
Why do I see additional charges when calling UK numbers from an international destination?
Applies To
International Calls
UK Numbers
Mobile Numbers
Billing
Answer
In spring 2021, the reg...
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Objective
Setting up automatic payments (Auto-Reload) on your account.
Applies To
Billing and Payments
Automatic Payments
Auto-Reload
Procedure
Log in to your Dashboard.
In the left sidebar, sel...
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What are short codes?
A short code is a short virtual number that is usually 5 or 6 digits long. They are typically used to send bulk application to person (A2P) SMS messages for the purposes of Ma...
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Question
In which countries does Vonage have combined SMS and Voice numbers?
Applies To
Voice Numbers
SMS
Regional Restrictions
Answer
The features of SMS and Voice numbers that Vonage has availa...
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Question
Why do some virtual numbers have an address requirement?
Applies To
Virtual Numbers
Regulations
Address Requirements
Answer
Depending on country-specific regulations, in some cases virtu...
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Question
In which countries does Vonage have virtual numbers for SMS?
Applies To
Virtual Numbers
SMS
Voice
Toll-Free
Regional Restrictions
Answer
The features of SMS numbers that Vonage has avail...
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Question
In which countries does Vonage have toll-free numbers?
Applies To
Toll-Free Numbers
International Reach
Number Availability
Answer
Toll-free numbers are inbound-only, unless stated other...
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Question
In which countries does Vonage have voice numbers?
Applies To
Voice Numbers
Toll-Free
Regional Restrictions
Answer
The features of voice numbers that Vonage has available are listed by c...
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Question
In which countries can I get SMS or voice numbers through Vonage?
Applies To
SMS
Voice
Numbers
International Reach
Answer
SMS-Enabled Numbers
For SMS-only number features, see SMS Number...
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Objective
Porting your numbers away from Vonage API to another carrier.
Applies To
Porting
Numbers
Procedure
To port your numbers away from Vonage API, you need to contact the carrier that you wo...
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Vonage API supports porting for North America (NAM), and some countries in LATAM, EMEA, and APAC regions.
LATAM, EMEA, and APAC Porting
Porting outside of NAM can be more complex, as there are ad...
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Question
What are the outbound SMS capabilities in various countries?
Applies To
Vonage SMS API
Outbound SMS
Regional Restrictions
Answer
The table below provides a high-level guide to our outbou...
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Sender ID
Alpha sender ID is recommended to ensure delivery for A2P traffic. Numeric sender ID is limited to short code or alternatively 2-way communication can be achieved by purchasing an LVN.
Tr...
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Overview
Vonage supports Domestic and International enterprise SMS business to India.
To follow the regulations of the Telecom Regulatory Authority of India (TRAI), domestic enterprises can only su...
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Sender ID
Non-registered or generic Sender IDs might be replaced by an alphanumeric or numeric Sender ID for a best effort basis delivery.
Pre-Registered Sender ID
Numeric or Generic Sender IDs are...
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Overview
The connections we use to the UK are fully featured including handset delivery receipts, dynamic Sender ID, and delivery to ported numbers.
UK routes do not include Jersey or Guernsey. Rou...
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Important Notice to Vonage Customers Using US Shared Short CodesT-Mobile and AT&T’s new Code of Conduct prohibits the use of shared originators, therefore, Shared Short codes are not an acceptable ...
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Question
When sending SMS to North America during the Covid-19 pandemic, what are some best practices to keep in mind?
Applies To
Outbound SMS
North America
Best Practices
Answer
During times lik...
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Symptom
When sending SMS, the message is not delivered. Unsuccessful delivery may include an error code.
Applies To
Outbound SMS
Error Codes
Undelivered Messages
Resolution
Error Code Indicating ...
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Objective
Tracking Verify spending, conversion, or request usage.
Applies To
Verify
Usage
Spending
Procedure
Verify charges consist of the Verify software fee, messaging fees, and call fees. Ther...
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Question
What are Verify Velocity Rules?
Applies To
Verify
Velocity Rules
Answer
Velocity Rules is a logic engine that blocks suspicious traffic based on a combination of volume (number requests)...
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Symptom
When sending a Verify API request, I receive error code 15.
Applies To
Verify API
API Requests
High-Risk Countries
Error Code 15
Resolution
Managed customers sending high volumes should c...
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Question
Can I use Verify with any number in the world?
Applies To
Verify API
Fixed Numbers
Mobile Numbers
VoIP Numbers
Answer
Yes. Verify works with both fixed and mobile numbers in all countrie...
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Symptom
When placing local, in-country, or no-CLI calls terminating in the country of origin, my calls are rejected.
Applies To
Voice
Virtual Numbers
Local Calls
In-Country Calls
No-CLI Calls
Res...
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Objective
Handling inbound calls to a voice-enabled virtual number.
Applies To
Inbound Voice
Virtual Numbers
Call Forwarding
Procedure
You have three options for handling inbound calls to a Vonag...
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Question
What are the features, restrictions, and capacity of inbound voice virtual numbers?
Applies To
Inbound Calls
SMS + Voice Numbers
Virtual Numbers
Limitations
CLI
Answer
Features and Restr...
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