WhatsApp Conversation-Based Pricing:
If you are a Vonage client who uses WhatsApp via the Messages API, you are aware that "Meta fees" are part of your charges. This is the fee that Meta charges us...
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Applies To
Vonage Video API
Vonage API
How will you be billed?
You will be invoiced monthly for your services. If you are a postpaid customer, you will always be billed in arrears.
Depending on ...
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Question
Why do I see additional charges when calling UK numbers from an international destination?
Applies To
International Calls
UK Numbers
Mobile Numbers
Billing
Answer
In spring 2021, the reg...
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Objective
Setting up automatic payments (Auto-Reload) on your account.
Applies To
Billing and Payments
Automatic Payments
Auto-Reload
Procedure
Log in to your Dashboard.
In the left sidebar, sel...
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Question
Why are there separate login credentials for the Support Portal and the Vonage API Dashboard?
Applies To
Support Portal
Vonage API Dashboard
Answer
Vonage API users are able to create ne...
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What are short codes?
A short code is a short virtual number that is usually 5 or 6 digits long. They are typically used to send bulk application to person (A2P) SMS messages for the purposes of Ma...
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Question
In which countries does Vonage have combined SMS and Voice numbers?
Applies To
Voice Numbers
SMS
Regional Restrictions
Answer
The features of SMS and Voice numbers that Vonage has availa...
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Question
Why do some virtual numbers have an address requirement?
Applies To
Virtual Numbers
Regulations
Address Requirements
Answer
Depending on country-specific regulations, in some cases virtu...
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Question
In which countries does Vonage have virtual numbers for SMS?
Applies To
Virtual Numbers
SMS
Voice
Toll-Free
Regional Restrictions
Answer
The features of SMS numbers that Vonage has avail...
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Question
In which countries does Vonage have toll-free numbers?
Applies To
Toll-Free Numbers
International Reach
Number Availability
Answer
Toll-free numbers are inbound-only, unless stated other...
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Question
In which countries does Vonage have voice numbers?
Applies To
Voice Numbers
Toll-Free
Regional Restrictions
Answer
The features of voice numbers that Vonage has available are listed by c...
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Question
In which countries can I get SMS or voice numbers through Vonage?
Applies To
SMS
Voice
Numbers
International Reach
Answer
SMS-Enabled Numbers
For SMS-only number features, see SMS Number...
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Objective
Porting your numbers away from Vonage API to another carrier.
Applies To
Porting
Numbers
Procedure
To port your numbers away from Vonage API, you need to contact the carrier that you wo...
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Vonage API supports porting for North America (NAM), and some countries in LATAM, EMEA, and APAC regions.
LATAM, EMEA, and APAC Porting
Porting outside of NAM can be more complex, as there are ad...
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Question
What are the outbound SMS capabilities in various countries?
Applies To
Vonage SMS API
Outbound SMS
Regional Restrictions
Answer
The table below provides a high-level guide to our outbou...
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Sender ID
Alpha sender ID is recommended to ensure delivery for A2P traffic. Numeric sender ID is limited to short code or alternatively 2-way communication can be achieved by purchasing an LVN.
Tr...
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Important update & action required for Domestic DLT registered Customers
Re-Validation of all Headers and Templates on DLT platform
On 16th February 2023, the Telecom Regulatory Authority of India...
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Sender ID
Non-registered or generic Sender IDs might be replaced by an alphanumeric or numeric Sender ID for a best effort basis delivery.
Pre-Registered Sender ID
Numeric or Generic Sender IDs are...
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Overview
Regulations have been brought into effect by the operators in order to crack down on smishing attempts. This will be enacted in 2 phases, phase 1 on 3rd July 2023 and phase 2 at an unspeci...
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Important Notice to Vonage Customers Using US Shared Short CodesT-Mobile and AT&T’s new Code of Conduct prohibits the use of shared originators, therefore, Shared Short codes are not an acceptable ...
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Question
When sending SMS to North America during the Covid-19 pandemic, what are some best practices to keep in mind?
Applies To
Outbound SMS
North America
Best Practices
Answer
During times lik...
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Symptom
When sending SMS, the message is not delivered. Unsuccessful delivery may include an error code.
Applies To
Outbound SMS
Error Codes
Undelivered Messages
Resolution
Error Code Indicating ...
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This article refers to all the requirements relative to 10DLC. Click on a category for more details:
Brands requirements
Brand verification requirements
Campaigns requirements
Traffic complia...
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Quick access:
Basic verification
Brand vetting
T-Mobile Special Business Reviews (SBR)
Specific verification requirements
The 10DLC regulation requires all brands registered to be verified befo...
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Quick access:
Definition
When did 10DLC start?
Why the 10DLC regulation?
What is spam?
Toll-free numbers
Inbound messaging
Conclusions
Most of our customers using the SMS and Messages API will ...
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Quick access:
Context
Step 1 - Register your 10DLC brand
Step 2 - Brand verification
Step 3 - Register a 10DLC campaign
Step 4 - Link numbers to your campaign
Additional Information
To better u...
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The new A2P 10DLC regulation is an on-going effort and is therefore constantly evolving. To keep track of the recent changes in the regulation & the products, please consult these articles regularl...
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Quick access:
Before you begin
Campaign overview
Campaign status
Campaign registration
Step by step guides
What happens next?
This guide outlines what you need to know about campaign registrati...
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Quick access:
Before you begin
Brand overview
Step by step guides
What happens next?
Additional information
This guide outlines how to register a 10DLC brand. Please check our 10DLC guide of gu...
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Vonage Video API iOS SDK release notes
Vonage Video API macOs SDK release notes
Vonage Video API Windows SDK release notes
Vonage Video API Linux SDK release notes
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Objective
Tracking Verify spending, conversion, or request usage.
Applies To
Verify
Usage
Spending
Procedure
Verify charges consist of the Verify software fee, messaging fees, and call fees. Ther...
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Question
What is the Verify Anti-Fraud System?
Applies To
Verify
Verify Anti-Fraud System
Answer
The Verify Anti-Fraud System is a logic engine that blocks suspicious traffic based on a combinati...
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Symptom
When sending a Verify API request, I receive error code 15.
Applies To
Verify API
API Requests
High-Risk Countries
Error Code 15
Resolution
Managed customers sending high volumes should c...
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Question
Can I use Verify with any number in the world?
Applies To
Verify API
Fixed Numbers
Mobile Numbers
VoIP Numbers
Answer
Yes. Verify works with both fixed and mobile numbers in all countrie...
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Symptom
When placing local, in-country, or no-CLI calls terminating in the country of origin, my calls are rejected.
Applies To
Voice
Virtual Numbers
Local Calls
In-Country Calls
No-CLI Calls
Res...
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Objective
Handling inbound calls to a voice-enabled virtual number.
Applies To
Inbound Voice
Virtual Numbers
Call Forwarding
Procedure
You have three options for handling inbound calls to a Vonag...
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Question
What are the features, restrictions, and capacity of inbound voice virtual numbers?
Applies To
Inbound Calls
SMS + Voice Numbers
Virtual Numbers
Limitations
CLI
Answer
Features and Restr...
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