Vonage API Help Center Vonage API Help Center

WhatsApp

Vonage Partners - linked Solution and App
Objective A step by step guide for Vonage Partners to go to App Dashboar...
Partner Solutions - Creation and Deactivation steps
Objective A step by step guide for Vonage Partners to create and deactiv...
WhatsApp Pricing
  Pricing Updates effective July 1, 2025 Meta has introduced new updates...
Error code 1020 Invalid Parameters when sending a WhatsApp Custom Template Message
Question Why am I receiving error code 1020: Invalid Parameters when sen...
WhatsApp Hosted Embedded Signup Flow (Concepts)
  Objective The article discusses about Hosted Embedded Signup (ES) Flow...
Why are messages in submitted status for WhatsApp?
QuestionWhy are messages sent to users on WhatsApp still in “submitted” ...
Error code 1022 Template name does not exist in the translation
Symptom When sending a WhatsApp outbound message, I received an error re...
How do I access my WhatsApp Manager?
Objective To access the WhatsApp Business Account manager. Applies To M...
What are the Delivery Receipts (DLRs) statuses for WhatsApp?
Question What is the meaning of each WhatsApp Delivery Receipts...
What file types and sizes are supported on WhatsApp?
Question What are the file limitations of WhatsApp with Vonage Messag...
How to Disconnect a WhatsApp Number
Objective Disconnecting your WhatsApp Number from your Vonage account. A...
How to change the API Key for a WhatsApp Business Number
Objective Every WhatsApp business phone number must be linked to a Vonag...
How to apply for a Official Business Account (Self Service)
Meta has defined two types of WhatsApp accounts: Business Accounts and O...
How to Change My WhatsApp Display Name for a Live WhatsApp Number?
ObjectiveThis article outlines the steps to change your WhatsApp display...
How to Manage Your WhatsApp Business Profile?
Objective WhatsApp business profiles are managed on a WhatsApp number ba...
WhatsApp API Comparison: On-Premises vs Cloud API
Question As Vonage clients switch to Cloud API from On-Premises API, wha...
How can I change Whatsapp Profile picture?
Objective How can I change Whatsapp Profile picture? How can I change Wh...
How do I retrieve my user access token?
Objective Retrieve an access token to sync and submit message templates....
Getting Started with Vonage’s WhatsApp Business API: Embedded Sign Up
Did you know you can be onboarding and sending  WhatsApp messages in as ...
Do you have an API to check if the user is WhatsApp enabled?
Question Do you have an API to check if the user is WhatsApp enabled? Ap...
Can I set the specific Alpha Sender ID for WhatsApp messages?
Question Can I set the specific Alpha Sender ID for WhatsApp messages? A...
Where do I find my WhatsApp Number Certificate?
Objective Locating your WhatsApp Number Certificate. Applies To WhatsAp...
How does Vonage's WhatsApp conversation pricing model work?
Question How does Vonage's WhatsApp conversation pricing model work? App...
WhatsApp Messages Rejected with Error 1340: Outside of Allowed Window
Symptom WhatsApp messages are getting rejected with Error 1340, "Outside...
Error 422 Unprocessable Entity with Invalid message type error on Messages API request
Symptom When making an API request using Messages API, the request is re...
Why am I not receiving WhatsApp inbound messages?
SymptomI am not receiving WhatsApp inbound messages to the URL configure...
Why are some of the WhatsApp Messages rejected with 1300 - Not part of the provider network?
Question Why are my WhatsApp Messages rejected with 1300 - Not part of t...
How long is media stored for incoming WhatsApp messages?
Question How long is media stored for incoming WhatsApp messages? Applie...
What are the country restrictions for sending or receiving messages with the WhatsApp Business Platform?
Question Are there any country restrictions on sending or receiving mess...
Onboarding Steps: Additional Number
Objective Onboarding an additional number with WhatsApp to use with the ...