Vonage API Help Center Vonage API Help Center

WhatsApp

Why is my WhatsApp Messaging Limit still at 250 and Display Name not visible after Business Verification?
SymptomA common question we receive is: "My business is verified — why i...
WhatsApp Display Name – Approval, Review & Appeal Process
ObjectiveEvery WhatsApp Business phone number must have a display name. ...
Understanding WhatsApp Usernames and Business-Scoped User IDs (BSUIDs) – Required Actions and Changes
 OverviewMeta is introducing WhatsApp usernames in 2026, allowing WhatsA...
Understanding the "Business Verification Needed.." Message in WhatsApp Manager for Restricted WABA Accounts
OverviewIf you see the message "Before you can begin messaging, Vonage C...
WhatsApp Business Account Locked - Error 1330
OverviewWhen attempting to send WhatsApp messages through the Vonage Mes...
WhatsApp Vonage Managed Manual Onboarding Form No Longer Available for partners
QuestionWhy can't I find the Vonage Managed Partner Onboarding form anym...
What to do if you see "The new display name has been approved. Register your number to start using it"?
Customers can request a Display name change for a Live WhatsApp Number. ...
What is the 24-Hour Customer Care Window
 Applies To WhatsApp  Messages API  When a customer sends a message to y...
How to generate JWT token using Vonage Online JWT generator tool?
ObjectiveWhen using Vonage APIs, your requests need to be authenticated....
Getting started with Vonage's WhatsApp Business Account : Hosted Embedded Sign-Up for Partners' End Customers
ObjectiveFrom April 1, 2025, Vonage partners who resell WhatsApp can lev...
WhatsApp Per User Marketing Template Messaging Limits
Objective This documentation provides an overview of how WhatsApp may li...
Why did I receive rejected status delivery receipts although my WhatsApp messages were delivered to enduser?
Question Why did I receive rejected status webhooks although my WhatsApp...
WhatsApp Quality Rating and Messaging Limits
This documentation provides an overview of messaging limits and quality ...
WhatsApp Platform: Phone Number Limits
This guide explains essential information on: the Meta imposed limitatio...
WhatsApp Business Platform Policy Enforcement: Review and Appeal Process for WhatsApp Disabled Account
Symptom  Your WhatsApp Account has been Disabled because of WhatsApp pol...
WhatsApp Local Data Storage
Objective WhatsApp Cloud API Local Storage allows numbers to be register...
Why am I receiving an error "We could not set up your number for the selected API key. Please try a different API key"
Symptom Received an error "We could not set up your number for the selec...
WhatsApp One WABA Policy Enforcement Jan 2024
WhatsApp’s vision for business messaging is for businesses to create val...
WhatsApp Authentication Template Compliance May 2024
  In May 2023, Meta introduced new guidelines for authentication message...
How to Migrate a WhatsApp Phone Number
OverviewThis document outlines the requisites and process you should fol...
How to add New Users to Your WhatsApp Account?
Objective In order for the employees or team members to access the end c...
Webhook Changes for WhatsApp Usernames
BackgroundPlease see this KB article Message Status callbacks / webhooks...
Troubleshooting WhatsApp Phone Verification Issues: OTP Not Received
SymptomYou are attempting to verify your phone number during WhatsApp Bu...
WhatsApp - Marketing Messages API
ObjectiveThe article discusses Marketing Messages API ("MM API"), a new ...
Why can't I submit a request for a WhatsApp Official Business Account (OBA), and what are the criteria?
SymptomWhy am I unable to submit a request for a WhatsApp Official Busin...
WhatsApp July & Aug 2025 invoices clarifications
Objective This is a temporary KB article meant only for a limited period...
Difference Between Shared and Non-Shared WhatsApp Business Accounts (WABAs)
If you're new to WhatsApp Business integrations, you might have heard th...
WhatsApp - OBO to Shared (to Shared-with-Solution) Migration
Objective This article details the migration process of moving Vonage's ...
How to change the ownership of your WhatsApp Business Accounts(WABAs)
Objective Meta recently announced plans to deprecate WhatsApp for Busine...
WhatsApp Pricing: Vonage Platform Fees
Vonage platform fee (effective July 1, 2026)To align with the updates in...