Question
What are the file limitations of WhatsApp with Vonage Messages API?
Applies To
- Messages API
Answer
For Cloud-API numbers (numbers hosted in WhatsApp cloud platform):
| Media | Supported Types | Size Limit |
| audio |
audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg (only opus codecs, base audio/ogg is not supported)
|
16MB |
| document |
text/plain, application/pdf, application/vnd.ms-powerpoint, application/msword, application/vnd.ms-excel, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
|
100MB |
| image |
Images must be 8-bit, RGB or RGBA |
5MB |
| video |
Notes:
|
16MB |
| sticker |
|
Static Stickers: (100KB) Animated Stickers: (500KB) and dimensions must be (512x512 pixels) |
Related to:
Articles in this section
- Why is my WhatsApp Messaging Limit still at 250 and Display Name not visible after Business Verification?
- WhatsApp Display Name – Approval, Review & Appeal Process
- Understanding WhatsApp Usernames and Business-Scoped User IDs (BSUIDs) – Required Actions and Changes
- Understanding the "Business Verification Needed.." Message in WhatsApp Manager for Restricted WABA Accounts
- WhatsApp Business Account Locked - Error 1330
- WhatsApp Vonage Managed Manual Onboarding Form No Longer Available for partners
- What to do if you see "The new display name has been approved. Register your number to start using it"?
- What is the 24-Hour Customer Care Window
- How to generate JWT token using Vonage Online JWT generator tool?
- Getting started with Vonage's WhatsApp Business Account : Hosted Embedded Sign-Up for Partners' End Customers