Objective

Every WhatsApp business phone number must be linked to a Vonage API key. When activating your phone number, either by self-service or by the Vonage team, you will confirm an API key for the number to be linked to. Once the number is live, you may wish to change this API key.

Applies To

• WhatsApp
• Vonage Account

Important information regarding API key change:

• The new API key must be under the same Vonage account; i.e. have the same Master API key 
• Once the API key has been updated, the phone number will become unlinked to its application. To link the application again:
  • Go to your Vonage Dashboard
  • Under the “Applications” tab, click on your chosen application
  • On the tab “Link social channels”, go to your WhatsApp number and click in the “Link” button.

• View this video  for additional help

• You may have different pricing set up on different API keys. Ensure you have the right pricing set up on your key before requesting the change

Procedure

How to request an API Key change:

Requesting an API Key change is easy, navigate to this page and complete the API Key Change request form. We need 5 business days to complete the request and someone from our team will reach out to confirm the go-live date. 

You will need the following information to complete the form:

• Phone number
• WABA ID
• New API Key
• “Old” API Key