Vonage API Help Center Vonage API Help Center

WhatsApp

WhatsApp Per User Marketing Template Messaging Limits
Objective This documentation provides an overview of how WhatsApp may li...
Why did I receive rejected status delivery receipts although my WhatsApp messages were delivered to enduser?
Question Why did I receive rejected status webhooks although my WhatsApp...
WhatsApp Quality Rating and Messaging Limits
This documentation provides an overview of messaging limits and quality ...
WhatsApp Platform: Phone Number Limits
This guide explains essential information on: the Meta imposed limitati...
WhatsApp Business Platform Policy Enforcement: Review and Appeal Process for WhatsApp Disabled Account
Symptom  Your WhatsApp Account has been Disabled because of WhatsApp pol...
WhatsApp Local Data Storage
Objective WhatsApp Cloud API Local Storage allows numbers to be register...
Why am I receiving an error "We could not set up your number for the selected API key. Please try a different API key"
Symptom Received an error "We could not set up your number for the selec...
WhatsApp One WABA Policy Enforcement Jan 2024
WhatsApp’s vision for business messaging is for businesses to create val...
WhatsApp Authentication Template Compliance May 2024
  In May 2023, Meta introduced new guidelines for authentication message...
Error code 1022 Template name does not exist in the translation
Symptom When sending a WhatsApp outbound message, I received an error re...
WhatsApp Authentication Template Country Restriction
Question What are the country's restrictions on WhatsApp authentication ...
How do I access my WhatsApp Manager?
Objective To access the WhatsApp Business Account manager. Applies To M...
What are the Delivery Receipts (DLRs) statuses for WhatsApp?
Question What is the meaning of each WhatsApp Delivery Receipts...
What file types and sizes are supported on WhatsApp?
Question What are the file limitations of WhatsApp with Vonage Messag...
How to Migrate a WhatsApp Phone Number
Overview: Facebook allows phone numbers to be migrated from one WhatsApp...
How to Disconnect a WhatsApp Number
Objective Disconnecting your WhatsApp Number from your Vonage account. A...
How to change the API Key for a WhatsApp Business Number
Objective Every WhatsApp business phone number must be linked to a Vonag...
How to add New Users to Your WhatsApp Account?
Objective In order to access your WhatsApp Business Account (WABA), you ...
How to apply for a Green Label or Official Business Account (Self Service)
Meta has defined two types of WhatsApp accounts; Business Accounts and O...
How to Change My WhatsApp Display Name for a Live WhatsApp Number?
Objective This article outlines the steps to change your WhatsApp displa...
How to Manage Your WhatsApp Business Profile?
Objective WhatsApp business profiles are managed on a WhatsApp number ba...
WhatsApp API Comparison: On-Premises vs Cloud API
Question As Vonage clients switch to Cloud API from On-Premises API, wha...
How can I change Whatsapp Profile picture?
Objective How can I change Whatsapp Profile picture? How can I change Wh...
How do I retrieve my user access token?
Objective Retrieve an access token to sync and submit message templates....
Getting Started with Vonage’s WhatsApp Business API: Embedded Sign Up
Did you know you can be onboarding and sending  WhatsApp messages in as ...
Do you have an API to check if the user is WhatsApp enabled?
Question Do you have an API to check if the user is WhatsApp enabled? Ap...
Can I set the specific Alpha Sender ID for WhatsApp messages?
Question Can I set the specific Alpha Sender ID for WhatsApp messages? A...
Where do I find my WhatsApp Number Certificate?
Objective Locating your WhatsApp Number Certificate. Applies To WhatsAp...
How does Vonage's WhatsApp conversation pricing model work?
Question How does Vonage's WhatsApp conversation pricing model work? App...
WhatsApp Messages Rejected with Error 1340: Outside of Allowed Window
Symptom WhatsApp messages are getting rejected with Error 1340, "Outside...