How to Manage Your WhatsApp Business Profile?

Objective

WhatsApp business profiles are managed on a WhatsApp number basis. Every WhatsApp number can have its own unique profile. 

Editable fields on your profile:

• About: The text displayed in the profile's About section - max 139 characters. It is a brief description seen by new users whenever they contact your business profile
• Profile picture: The photo displayed on your profile. Must be; square, JPG or PNG, with maximum dimensions of 640 pixels X 640 pixels; and a maximum file size of 800 kilobytes
• Business description: A longer description of your business - max 256 characters. URLs are not hyperlinked (optional)
• Address: Your business address - max 256 characters (optional)
• Business Category: Your business' industry selected from a list of options
• Contact email: Your business' email - max 128 characters (optional)
• Website: Your business' websites maximum of 2 websites, and a max website length: of 256. URLs are not hyperlinked (optional)

Applies To

• Messages API
• WhatsApp

Procedure

There are 3 ways to manage your business profile:

1. Via the Vonage Customer Dashboard
2. Via the WhatsApp Business Portal
3. Using Vonage’s WhatsApp Provisioning APIs

Managing your WhatsApp Business Profile via the Vonage Customer Dashboard

1. Navigate to the Social Channels page on the Vonage API dashboard
2. Click the Edit button corresponding to the WhatsApp number you wish to edit, listed under “Your connected social channels”
3. Edit the necessary fields
4. Click Save

Managing your WhatsApp Business Profile via the WhatsApp Business Portal

1. Navigate to the WhatsApp Business Account which hosts the number you wish to edit
2. In the left-hand navigation banner, navigate to “Phone Numbers” 
3. Click the Settings toggle button on the right, corresponding to the WhatsApp number you wish to edit
4. Select the “Profile” tab
5. Edit the necessary fields
6. Click Save

Managing your WhatsApp Business Profile using the Provisioning APIs

1. Navigate to the Provisioning API Developer Documentation
2. Follow the steps outlined there

Additional Information

WhatsApp Provisioning API Overview