Vonage API Help Center Vonage API Help Center

Communications API products

Information on billing and payment methods for your Vonage API account.

How to Access Your Billing Report from Customer Dashboard
The billing report (previously known as the traffic usage report) is now...
How to configure my Price Change Notification settings?
Question How can I be notified about pricing changes on my account? Appl...
How will payments be displayed on my bank statement?
Question How will a payment to my Vonage API account be displayed on my ...
Is the Vonage API platform PCI DSS compliant?
Question Is the Vonage API platform PCI DSS compliant? Applies To Priva...
Non-US Sales and Indirect Tax Charges
Content Why are these taxes being charged now? What are Sales and Indir...
Payment Methods - Postpaid
  Postpaid is only available for customers who have an Account Manager. ...
Payment Methods - Prepaid
  If you are a prepaid customer, you can top up your account prior to us...
Reading the CSV/Traffic Report
 IntroductionThe traffic report is a csv file attached to the email sent...
Reading Your Communications API Invoice
For Video API invoices, see Reading Your Vonage Video API Invoice. Conte...
US Sales and Indirect Tax Charges
Why are we being taxed? Vonage is obligated to charge appropriate sales ...
Vonage Billing - Frequently asked questions
  I cannot see my latest invoice, when will my invoice be sent? You will...
What are one-click payments?
Question Do I need to fill out my credit card details every time I make ...
What currencies can I use for payments if I am a Prepaid customer?
What currencies can I use for payments if I am a Prepaid customer? Start...
What happens if my account balance reaches zero?
Question What happens if my Vonage API account balance reaches zero? App...
What is Auto-Reload?
Question What is Auto-Reload? Applies To Billing & Payments Auto-Reload...
What parameters are applied for auto reload, and how can I change them?
Question What parameters are applied for auto-reload? Applies To Auto-R...
When am I charged for virtual numbers?
Question When am I charged for virtual numbers? Applies To Virtual Numb...
When are invoices generated?
Question When are invoices generated? Applies To Invoices PayPal Credit...
When will my postpaid account be charged by Credit Card
Question My postpaid account has been configured with the payment method...
Which address should I provide for my credit card or PayPal account?
Question Which address should I use for my credit card or PayPal payment...
Which payment methods can I use to add funds to my Vonage API account?
Question Which payment methods can I use to add funds to my Vonage API a...
Who can receive an invoice?
Question Who can receive an invoice for my Vonage API account? Applies T...
Why can't I create an invoice?
Symptom When attempting to generate an invoice for a secondary account, ...
Why do I have a charge on my bank statement that I don't recognize?
Symptom I didn't make a payment on my Vonage API account, but I have a p...
Why do I have a negative Account Balance?
Question Why do I have a negative Account Balance? Applies To Prepaid a...
Why does my dashboard only show EUR or USD prices?
Question Why can customers only see EUR or USD prices in their customer ...
Why does Vonage API Support use automated email responses?
Question Why does Vonage API Support use automated emails? Applies To S...
Why is my account overcharged due to Taxes?
Question Why is my account overcharged? Applies To Prepaid Customers In...
Why was my credit card payment cancelled?
Symptom My payment was successful but it seems to have been cancelled. I...
Why was my credit card payment declined?
Symptom My credit card payment was declined. I received an error that re...