Vonage API Help Center Vonage API Help Center

Communications API products

Information on billing and payment methods for your Vonage API account.

How do I set up automatic payments?
Objective Setting up automatic payments (Auto-Reload) on your account. A...
How Does Vonage Billing Work?
Applies To Vonage Video API Vonage API How will you be billed? You wil...
Origin-Based Surcharges on Calls to UK Numbers
Question Why do I see additional charges when calling UK numbers from an...
Subscription charges deduction date change
What are the changes? To continue to provide you with the exceptional le...
WhatsApp Conversation Based Pricing Changes 2023
WhatsApp Conversation-Based Pricing: If you are a Vonage client who uses...
Auto-Reload Failed with Error Code
Symptom With auto-reload enabled on your Vonage API account, the reload ...
Auto-Reload Not Working with PayPal
Symptom PayPal payments have been done successfully in the past and the ...
Bank Transfer Refund Process
Due to the defined regulation, bank transfer refunds are only possible o...
Billing Inquiries and Disputes - Communications API products
For Video API see Billing Inquiries and Disputes - Video API. Introducti...
Can I make a payment in my own country currency?
Question Can I make a payment to my Vonage API account in my own country...
Can I make a payment using a credit card?
Question Can I use multiple payment methods or pay with a credit card? A...
Can I pay by credit card or PayPal if my account is configured for post-paid billing?
Question If my account is configured for post-paid billing, can I use a ...
Can I use the same credit card or PayPal account for multiple Vonage accounts?
Question Is it possible to use payment methods across multiple Vonage AP...
Credit Card Invoice Link Not Available
Symptom When attempting to generate an invoice for a credit card payment...
Does the Vonage API platform store my credit card information?
Question Does the Vonage API platform store my payment details? Applies ...
How can I download my account balance history reports?
Objective Downloading your Vonage API account balance history, which inc...
How can I download my account payment history reports?
Objective Downloading your Vonage API account payment history, which inc...
How can I download my product usage history reports?
Objective Requesting a CSV download of your product usage to help you un...
How can I get an invoice if I pay via PayPal or credit card?
Objective Obtaining an invoice for a PayPal or credit card payment. Appl...
How can I get domestic pricing for local voice calls?
Question Why do International Calling PSTN rates apply to my local voice...
How can I set up low balance alerts?
Objective Setting up an alert for when you account balance falls below a...
How do I change my credit card or PayPal billing address?
Objective Changing or updating the billing address on your account. Appl...
How do I change the name that displays on my invoices?
Objective Updating the name displayed on your Vonage API account invoice...
How do I delete saved payment methods from my account?
Objective Deleting or removing a payment method from your Vonage API acc...
How do I make a payment by bank transfer?
Objective Making a payment to your Vonage API account through a bank or ...
How do I make a payment on my account?
Objective Making a payment or adding funds on your Vonage API account. A...
How do I set up auto-reload with the Developer API?
Question Can I use the Developer API to trigger an automated top-up on m...
How do I submit a credit note request or dispute?
  If you would like to request an investigation into a potential credit ...
How will payments be displayed on my bank statement?
Question How will a payment to my Vonage API account be displayed on my ...
Is the Vonage API platform PCI DSS compliant?
Question Is the Vonage API platform PCI DSS compliant? Applies To Priva...