Reading Your Communications API Invoice

For Video API invoices, see Reading Your Vonage Video API Invoice.

Content

1. Introduction
2. How to access your invoice
3. Invoice Overview/parts of the invoice
   Entity & Address
   Invoice Information
   Payment Terms
   Products, Usage, and Charges
   Amount Due
   Product
   How to Pay
   Rounding of invoices
4. Video integration with Communications API invoicing
5. Related Pages
6. Frequently Asked Questions

Introduction

This provides you with information on how to navigate your Communications API invoice and check what you have been invoiced for, and your product information and company details are up to date.

It is important that all information on your invoice is accurate to prevent any rebilling and to ensure the best possible customer service. Should you have any enquiries with your invoice, please submit a request where a member of the API billing team will be happy to assist you.

How to access

You will be emailed invoices on a monthly basis. Communications API customers will receive the invoice in the first week of the month.

When your account is being set up for postpaid billing, your invoices will be sent to the email address you provided. You can have multiple email addresses added to your invoice distribution. To add additional contacts, or for any assistance, please submit a request to us and we’ll be glad to help.

Invoice Overview/ parts of the invoice

Entity & Address

The Vonage entity operates as the legal entity who has produced the invoice and also helps assist you when setting up our entity as the correct supplier in your systems. This may vary depending on the geographic location of your business.

Invoice Information

On the top of your invoice you will find a table with five key pieces of information:

• Invoice Number: This is your unique bill ID, to ensure your payment is correctly allocated and can be located at the top right of your invoice. An invoice number also helps you easily identify your invoice and for which period you are being billed.
• Invoice Date: This is the date the invoice was produced - this can be found on the top right of your invoice.
• Terms: The number of days after the invoice was produced you have to settle the invoice. This will have been agreed at the point of sale and can also be located in your contract. For example, if your payment terms are 30 days you have that amount of time to pay your invoice, after the invoice date
• Note: To request to update your payment terms, this requires approval by Vonage’s internal Collections team.
• Due Date: The date which the invoice is due for payment. This is linked to your payment terms.
• PO Number - This is provided directly by yourselves and can be updated to your account via the Vonage portal. This in turn will then be populated on your invoices to help you pay your bills.

Payment Terms

The number of days after the invoice was produced that you have to pay the invoice. This will have been agreed at the point of sale and can also be located in your contract. For example, if your payment terms are 30 days, you would have 30 days after the invoice date to pay the invoice before it becomes overdue.

Products, Usage, and Charges

• Product name - This is the name of the service you are being invoiced for
• Service Period -  These are the dates you are being invoiced for. This can be in advance or in arrears, depending on the type of product on the invoice.
• Quantity of Usage - Depending on the type of product, this can vary if you are using a usage based service and so will affect the overall total.
• Subtotal - This is the invoice amount, prior to the addition of any valid tax.
• VAT Rate - The percentage of VAT you are liable to pay.
• VAT Amount - The total financial value of the VAT you are liable to pay.
• Total - This is the total billable amount, including tax.

Amount Due 

• Net Amount: this is the amount before any tax is applied.
• VAT: the total tax incurred if applicable
• Total: the total amount including any tax

Product

The product you are being invoiced for consists of a subscription based plan which calculates your invoices being produced. There are several different rate plans depending on the product: One time, Recurring, and Usage.

The type of rate plan in turn affects the type of charge, which may be a flat fee or calculated based on your usage. Please note that the product name on your invoice may differ to the name in our system catalogue.

Here is a list of the most common products on the Communications API platform. Note: this list is not exhaustive, for example service/support products are not listed.

How to Pay

As a postpaid customer, you can view the payment instructions section on our invoices, containing information and remittance instructions for Wire, ACH and Check payments along with remittance instructions. To ensure your payment is properly allocated, ensure you include your invoice number as a payment reference. 

Please note that all bank and payment gateway charges are to be covered by you when sending a wire payment.

Rounding of invoices

All invoices are rounded to 2 decimal places. The reason for this is to make this easier for the customer to read the charge details and also makes it easier for reconciliation purposes. 

The only exception for this is the JPY currency which does not have any rounding of decimal places due to the high conversion rate from the base EUR currency.

Video integration with Communications API invoicing

Existing Communications API customers may now add video products to their contract. Below is a list of the products currently offered:

Usage Products:

• Audio Connector
• Video Archiving
• Video Broadcast
• Video China Relay
• Video Experience Composer
• Video HLS Streaming
• Video Live Captions
• Video SIP Interconnect
• Video Standard (PPM)
• Video Streamed Subscribed Minutes

Recurring Products:

• Video Adjustments
• Video Advanced Insights
• Video AES-256 Encryption
• Video Allowed IP List
• Video China Relay (Base Fee)
• Video Commitment - China Relay Minutes
• Video Commitment - Experience Composer Minutes
• Video Commitment - FHD Broadcast Content Created
• Video Commitment - FHD Composed Archive
• Video Commitment - FHD HLS Streaming
• Video Commitment - HD Broadcast Content Created
• Video Commitment - HD Composed Archive
• Video Commitment - HD HLS Streaming
• Video Commitment - Individual Archive
• Video Commitment - Live Captions Minutes

Please note, if you have an existing video API account (OpenTok environment), you will continue to receive a separate invoice. The goal is to migrate video accounts to the Communications API platform in late 2024 for a unified billing experience.
For further information in regards to pricing, please contact your account manager.

Further information on which platform you are using can be found on this page.

Related Pages

• Video invoice
• How to raise a billing inquiry or dispute

Frequently Asked Questions

• How do I update my Billing Settings
• How do I change names for API keys/ sub API keys
• How do i create a new account
• I’m a prepaid customer, can I get an invoice for my monthly usage