Vonage Billing - Frequently asked questions

I cannot see my latest invoice, when will my invoice be sent?

You will be emailed invoices on a monthly basis. Communications API (formerly Nexmo) customers will receive the invoice in the first week of the month. Video API customers will receive the invoice according to the date you sign up with Vonage.

Where can I find my invoice?

Invoices are sent to the primary account holder monthly via email. If you would like to have invoices sent to someone else instead, the primary account holder can update the email address listed in the Billing and Payments section of the Vonage API account dashboard

I cannot view my invoices, what permissions do I need?

• Video API Customers need admin permissions to see their billing history.
  
  

  Users with admin permissions can change other user’s permissions in the Account Settings section of the Video API Dashboard.

• Communications API Customers need to either be the Primary User or a secondary user without the “Unable to make payments and view payment history” restriction.
  You can check or change your user’s restrictions in the Team members section of your Vonage API Dashboard.
  

How far back can I view my invoices?

• For your Video API invoices, you can see the invoices for the last 2 years.
• For your other Communication API invoices, you can see the full history of the invoices.

How do I download payment receipts?

• See the instructions for Communication API Customers here.
• For Vonage Video API Customers:
  • Log in to your Vonage Video API Account.
  • Go to the Billing section.
  • You can find a collection of your Vonage receipts under the Invoice History section.

Why are there different Vonage entities?

Vonage uses different entities in different countries to give our customers an optimised local experience, and to ensure compliance with local laws, regulations and licensing requirements in all of the countries in which we operate.

The Vonage entity that contracts with a customer is determined based upon the customer's location. This is typically the customer's service address, where they’re primarily using our API services.

Customers can determine their Vonage contractual service provider from our online terms of use.

For postpaid customers in some jurisdictions, Vonage may contract with a local or international entity. The entity used will be determined based on discussion with the customer and their intended use case (e.g. international vs domestic termination). In such cases, the customer will enter into an additional agreement with Vonage.

How do I change the information on my invoice?

For changes to your invoice please submit a request to our Support Team.