Question
Why do I have a negative Account Balance?
Applies To
- Prepaid accounts
- Account balance
Answer
If your account balance is negative, it is typically due to taxes being applied. Taxes are applied on the 7th of each month, or the following business day if the 7th falls on a weekend or US holiday. The tax amount depends on your service usage, and if the tax exceeds your remaining balance, it will result in a negative balance after it's applied.
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