Postpaid is only available for customers who have an Account Manager.
As a postpaid customer, you are invoiced for your services monthly. You will no longer be required to add funds to your account in advance and auto-reload functionality is disabled. As a postpaid customer you can continue to view your old prepaid payment history.
If you have an existing Vonage API account, you can be converted to postpaid. Prior to becoming a postpaid customer, you must meet certain eligibility criteria, to enquire about becoming postpaid, please contact us to discuss your account. Conversion to postpaid is subject to a satisfactory credit check on your company, and may require you to submit further information about your business which is not publicly available. As standard, postpaid contractual terms are included in our online terms of use and Vonage reserves the right at our discretion to offer credit terms to a customer.
Your account will have a credit limit that you can see in your dashboard. The credit limit is determined by Vonage and is dependent on your requirements and creditworthiness. Failure to make timely payments or other breaches of our terms of use may result in the conversion of your account to prepaid, or account suspension. Please refer to section 3c of the Vonage terms and conditions for more information on fees and payment for postpaid accounts.
The payment methods you can use to pay invoices will depend on where you’re located. All postpaid customers may pay us by Bank Transfer, including ACH, SEPA and Wire, or by check. Postpaid customers may also have access to pay us via credit card.
If you would like to pay by credit card, please contact your Account Manager. Once credit card payment is enabled on your account, please input your credit card details through your customer portal. Verification of your credit card details is required.
Please note that Vonage reserves the right to move customers back to pre-paid where postpaid qualification criteria are no longer met for a sustained period of time.
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