Vonage API Help Center Vonage API Help Center

Dashboard

How to get the most out of the Vonage API dashboard.

How to Release an Existing Email Address for Reuse on Vonage Dashboard
ObjectiveTo release an existing email address that is already associated...
Can I invite a team member who already has a Vonage account?
QuestionCan I invite a team member whose email is already registered wit...
Not Receiving Password Reset Email – Vonage API Dashboard
ObjectiveThis article explains why you may not receive a password reset ...
How many team members can I invite per day on the dashboard?
QuestionHow many team members can I invite per day on the dashboard?Appl...
How to set up TOTP Authentication for 2FA verification on the Vonage API dashboard.
ObjectiveHow do I set up TOTP Authentication for 2FA verification on the...
Are there countries where Vonage API does not operate?
Question In which countries does Vonage API not operate?  Can I sign up ...
What do the parameters returned from the Dimension changed event from a session in Inspector tool mean?
ObjectiveTo explain the parameters returned in the Dimension changed eve...
How can I add new users to receive emails for account alerts and notifications?
Objective Where do I go to subscribe to receive emails for account alert...
What is a Secondary API Key?
Question How can I get more API keys? Applies To Dashboard Secondary AP...
Receiving 2FA codes via phone for Vonage Dashboard login
QuestionSometimes, customers request an alternative method for receiving...
How do I update my profile name?
Objective Updating the profile name on the Vonage API account.   Applies...
What should I do if I didn't receive the team member invitation email?
Symptom If you have been invited to be a team member/secondary account o...
How to troubleshoot network issues when sending API requests
Objective How to troubleshoot network issues when sending API requests A...
How do I update my Account Company Information and Address?
Objective Updating my account company information and address. Applies T...
Best practices for webhook/callback URL
Question What are the best practices for webhook or call-back URLs? Appl...
How to change your email address on the Vonage Unified API dashboard?
Objective Change your email address in the unified account dashboard.  T...
Can Secondary API key users see numbers shared in the Customer Dashboard view?
Question Can Secondary API key users see numbers shared across the prima...
How do I update the phone number in my Vonage API account dashboard?
Objective Changing your phone number in your Vonage API account dashboar...
Can I use virtual phone numbers to register Vonage accounts?
Question What will happen if I use a virtual number or a landline number...
Unable to Sign In to the API Support Help Center
Symptom Customer is unable to use the "Sign In" link in the API Support ...
How to change a secondary user to the account primary user?
Objective To switch an existing secondary user to the primary user of an...
How to change the language of dashboard?
Objective To change the dashboard language to English, Chinese Simplifie...
What should I do when I couldn't verify my number to log in the dashboard?
Symptom When I'm trying to verify the phone number of my account, I got ...
Removing a Team Member from Your Vonage API Account Dashboard
ObjectiveRemoving a Team Member from Your Vonage API Account Dashboard.A...
Why do I get a 401 Unauthorized error when resetting my password?
QuestionWhy do I fail to reset my password and get a 401 error when clic...
Does dashboard allow different accounts with the same phone number?
Question Can I use the same phone number to register multiple accounts o...
How to change my API secret on the dashboard?
Objective Changing your API secret on the dashboard. Applies To API sec...
How to Give an Account API Key a Name
Objective Naming an Account API key. Applies To API Key Procedure The ...
What's the difference between a Subaccount API and Secondary Account API?
Question What's the difference between What is Subaccount API and Second...
How can I search and download a list of my voice calls?
Objective To search and download a list of previous voice calls. Applies...