How to Release an Existing Email Address for Reuse on Vonage Dashboard

Objective

To release an existing email address that is already associated with a Vonage account so it can be reused — either to invite the user as a team member on another account or to register a new account.

Applies To

• Vonage Customer Dashboard

• Secondary Users / Team Members

• Primary / Master Account

Procedure

Depending on how the email address is currently associated, the resolution differs:

Scenario 1 — Email is linked as a Team Member (Secondary User)

The account owner of that account must remove the team member first.

1. Log in to the Vonage API Dashboard at https://dashboard.vonage.com as the account owner (primary user or a user with team member management permissions).

2. From the left menu, click the Account icon and open Team Members.

3. Locate the team member whose email needs to be released.

4. Click the trash icon under the Manage column to delete the team member.

5. Confirm the deletion.

Once removed, the email address is released and can be invited as a secondary/team member under another account. However, please note that a deleted secondary account email address cannot be used to sign up as a primary account.

For more details, refer to: Removing Team Members from Your Vonage API Account Dashboard

Scenario 2 — Email is associated with a Primary / Master Account

The email address on that account must be changed before it can be reused. Follow the steps below:

1. Log in to the Vonage API Dashboard at https://dashboard.vonage.com as the primary user.

2. From the left menu, select your username.

3. Select My Profile.

4. In the Email field, update the email address to a different one (e.g., a personal email or an alias such as yourname+vonage@domain.com).

5. Select Save Changes.

6. Log out and log back in using the new email address — this step is critical to ensure the backend systems sync correctly.

Once the original email address has been successfully freed up, it can be used for a new team member invitation or account registration.

Note: You are not allowed to change the account email address to one that is already used by another account.

For more details, refer to: How do I change the email address for the primary user?

Important

• The email address is freed up almost immediately after the user logs back in with their new email. If the error persists, wait a few minutes and try again.

• A deleted secondary account email address can be re-invited as a team member (secondary user) under another account. However, it cannot be used to sign up as a new primary account. It is always recommended to remove the team member rather than delete the account to retain this flexibility.

Additional Information

• Adding Team Members to Your Vonage API Account Dashboard

• Removing Team Members from Your Vonage API Account Dashboard

• How do I change the email address for the primary user?

• How many team members can I invite per day on the dashboard?