How to set up TOTP Authentication for 2FA verification on the Vonage API dashboard.

Jai Theerth January 28, 2026 12:32

Objective

How do I set up TOTP Authentication for 2FA verification on the Vonage API Dashboard?

At Vonage, we are committed to keeping your account secure. That is why we're introducing a new way to add an extra layer of protection to your login process: Time-Based One-Time Password, or TOTP, authentication using authenticator apps. This gives you and new users more options for securing your account, including our existing SMS and WhatsApp solutions.

One of the benefits of using Google Authenticator for 2FA verification is that you don't need to worry about network connectivity or codes over SMS /WhatsApp.

Applies To

Customer Dashboard

Procedure

To start using Authenticator, you will first need to have the app downloaded on your device to set up the MFA either by QR code or the Secret setting.
During login, you will be presented with an additional option along with the usual SMS/WhatsApp.
If you choose Authenticator, you will be guided through the setup process as follows:
To manage TOTP settings from your account profile, follow the process outlined below.

In the bottom left corner of your dashboard, click on the Hamburger button, which presents you with various options as displayed
Click on My profile, which opens a new Tab where you can click on the dropdown, which reads "Use two-factor authentication (2FA)" and select Authenticator App.
Select the Authenticator App and click on Save changes. You will see a confirmation on the page along with the following message asking you to log off and log back in for the changes to take effect.
Once you log off and attempt to log in, you will be presented with the following screen, which you can follow to complete setup.
Upon successful setup, you will be redirected to the following screen to enter the code from your Authenticator App each time you log in.
If you have any issues with setup or forget your device, don't worry! You can use our self-service options to reset your TOTP setup or contact our support team, who will be happy to assist you.