Question
Why did I receive rejected status webhooks although my WhatsApp messages were delivered to the end user?
Applies To
- WhatsApp outbound Messages
- Messages API
Answer
Sometimes customers may receive "rejected" status callbacks although the message is delivered. This is a very rare scenario and can happen where the end-user has multiple devices. If certain types of messages are not compatible with some of the user's linked devices such as Smartwatches, supported devices will send back the "delivered" webhook while non-supported devices will send back the "rejected" webhook due to feature-incapable.
If the user confirms they don't have any additional devices linked then please contact the support team.
Additional Information
Please see more information in the Facebook documentation.
Related to:
Articles in this section
- Why is my WhatsApp Messaging Limit still at 250 and Display Name not visible after Business Verification?
- WhatsApp Display Name – Approval, Review & Appeal Process
- Understanding WhatsApp Usernames and Business-Scoped User IDs (BSUIDs) – Required Actions and Changes
- Understanding the "Business Verification Needed.." Message in WhatsApp Manager for Restricted WABA Accounts
- WhatsApp Business Account Locked - Error 1330
- WhatsApp Vonage Managed Manual Onboarding Form No Longer Available for partners
- What to do if you see "The new display name has been approved. Register your number to start using it"?
- What is the 24-Hour Customer Care Window
- How to generate JWT token using Vonage Online JWT generator tool?
- Getting started with Vonage's WhatsApp Business Account : Hosted Embedded Sign-Up for Partners' End Customers