What are the changes?

To continue to provide you with the exceptional level of service you expect as a Vonage API customer we’ve updated our billing system and internal processes for our prepaid customers. 

Effective November 1, 2023, in accordance with our terms of use, the subscription charges, including tax, will be deducted from your account balance on or after seven days from the date of your invoice. 

Please make any necessary changes to your internal processes to accommodate this change. To ensure no delay or disruption in your service, please also ensure any necessary balance top-ups are completed prior to the new settlement date.

The information about new deduction timing will be displayed on your invoice.

Should you need more information about your billing, please visit our How Does Vonage Billing Work articles.

For any additional questions please submit a support request or contact your dedicated Account Manager.