Origin-Based Surcharges on Calls to UK Numbers
Question
Why do I see additional charges when calling UK numbers from an international destination?
Applies To
- International Calls
- UK Numbers
- Mobile Numbers
- Billing
Answer
In spring 2021, the regulatory organization overseeing communications services in the UK announced several changes which affect the pricing of calls from abroad to UK numbers, enabling global carriers to apply surcharges on some international calls.
In response to these changes, effective 1 August 2021, Vonage is passing on these surcharges for some international voice calls terminating in the UK.
Surcharges rates are differ based on terminating destination:
- Voice calls from specific international locations to UK mobile numbers
- Voice calls from specific international locations to UK geographic areas
Pricing band depends upon where the call originates from. To avoid surcharges on your international calls, ensure you are using a Vonage number as the call origin, from one of the Band 0 countries.
Additional Information
While Vonage will attempt to locate and update missing or incorrect numbers, when the terminating number is missing, unknown, or incorrect, the highest-price band will be applied.
Surcharges are subject to change. In the event of a surcharge change, users will be notified.
Surcharges are separate from the usual outbound call rate. Origin-based surcharges are billed per second and applied at a pence-per-minute rate.
See the tables below for origin-based surcharge rates. To locate the pricing band for a particular call origin, locate the originating country and prefix. To determine the pence-per-minute charge, locate the band to see the rates for numbers terminating to UK geographic locations and UK mobile numbers.
Table 1: Rate by Band (Pence-per-Minute)
| Band | UK Geographic | UK Mobile |
|
0 |
0 |
0 |
|
1 |
0.5706 |
29.621 |
|
2 |
0.8706 |
22.921 |
|
3 |
2.5706 |
39.621 |
|
4 |
4.9706 |
14.621 |
|
5 |
6.2706 |
29.621 |
|
6 |
8.0706 |
12.621 |
|
7 |
9.4706 |
49.621 |
|
8 |
13.5706 |
49.621 |
|
9 |
25.7706 |
199.621 |
|
10 |
0 |
199.621 |
|
11 |
25.7706 |
199.621 |
Table 2: Originating Country and Corresponding Band
| Country | Prefix | Band |
|
ARGENTINA |
54 |
0 |
|
AUSTRIA |
43 |
0 |
|
BELGIUM |
32 |
0 |
|
BRAZIL |
55 |
0 |
|
BULGARIA |
359 |
0 |
|
CANADA |
1250 |
0 |
|
CANADA |
12041 |
0 |
|
CANADA |
1600444 |
0 |
|
CHINA |
86 |
0 |
|
CROATIA |
385 |
0 |
|
CYPRUS |
357 |
0 |
|
CZECH REPUBLIC |
420 |
0 |
|
DENMARK |
45 |
0 |
|
ESTONIA |
372 |
0 |
|
FINLAND |
358 |
0 |
|
FRANCE |
33 |
0 |
|
GERMANY |
49 |
0 |
|
GREECE |
30 |
0 |
|
HUNGARY |
36 |
0 |
|
ICELAND |
354 |
0 |
|
IRELAND |
353 |
0 |
|
ISRAEL |
972 |
0 |
|
ISRAEL OUTLYING |
97222 |
0 |
|
ISRAEL OUTLYING |
97256 |
0 |
|
ITALY |
39 |
0 |
|
JAPAN |
81 |
0 |
|
KOREA SOUTH |
82 |
0 |
|
LATVIA |
371 |
0 |
|
LIECHTENSTEIN |
423 |
0 |
|
LITHUANIA |
370 |
0 |
|
LUXEMBOURG |
352 |
0 |
|
MALTA |
356 |
0 |
|
MEXICO |
52 |
0 |
|
NETHERLANDS |
31 |
0 |
|
NORWAY |
47 |
0 |
|
PERU |
51 |
0 |
|
POLAND |
48 |
0 |
|
PORTUGAL |
351 |
0 |
|
PUERTO RICO |
1787 |
0 |
|
ROMANIA |
40 |
0 |
|
RUSSIA |
7 |
0 |
|
SINGAPORE |
65 |
0 |
|
SLOVAKIA |
421 |
0 |
|
SLOVENIA |
386 |
0 |
|
SPAIN |
34 |
0 |
|
SWEDEN |
46 |
0 |
|
SWITZERLAND |
41 |
0 |
|
UNITED STATES |
1 |
0 |
|
USA HAWAII |
1808 |
0 |
|
VATICAN |
379 |
0 |
|
AUSTRALIA |
61 |
1 |
|
BANGLADESH |
880 |
1 |
|
CHILE |
56 |
1 |
|
COLOMBIA |
57 |
1 |
|
FRENCH GUIANA |
594 |
1 |
|
MARTINIQUE |
596 |
1 |
|
MOROCCO |
212 |
1 |
|
NEW ZEALAND |
64 |
1 |
|
ALASKA |
19071 |
2 |
|
ANDORRA |
376 |
2 |
|
BERMUDA |
1441 |
2 |
|
BRUNEI DARUSSALAM |
673 |
2 |
|
COSTA RICA |
506 |
2 |
|
FAROE ISLANDS |
298 |
2 |
|
GUAM |
1671 |
2 |
|
INDIA |
91 |
2 |
|
KAZAKHSTAN |
77 |
2 |
|
KAZAKHSTAN |
772 |
2 |
|
KUWAIT |
965 |
2 |
|
MALAYSIA |
60 |
2 |
|
MAYOTTE |
2622 |
2 |
|
MONGOLIA |
976 |
2 |
|
NORTHERN MARIANA |
167 |
2 |
|
PANAMA |
507 |
2 |
|
PARAGUAY |
595 |
2 |
|
SAN MARINO |
378 |
2 |
|
SWAZILAND |
268 |
2 |
|
TAIWAN |
886 |
2 |
|
TURKEY |
90 |
2 |
|
URUGUAY |
598 |
2 |
|
U.S. VIRGIN ISLANDS |
134 |
2 |
|
VENEZUELA |
58 |
2 |
|
ALGERIA |
213 |
3 |
|
ANGOLA |
244 |
3 |
|
BHUTAN |
975 |
3 |
|
EGYPT |
20 |
3 |
|
GREENLAND |
299 |
3 |
|
INDONESIA |
62 |
3 |
|
LEBANON |
961 |
3 |
|
MONACO |
377 |
3 |
|
NAMIBIA |
264 |
3 |
|
NEPAL |
977 |
3 |
|
NETHERLANDS ANTILLES |
599 |
3 |
|
NIGERIA |
234 |
3 |
|
PAKISTAN |
92 |
3 |
|
THAILAND |
66 |
3 |
|
ARMENIA |
374 |
4 |
|
ARUBA |
297 |
4 |
|
BAHRAIN |
973 |
4 |
|
DOMINICAN REPUBLIC |
1809 |
4 |
|
GUYANA |
592 |
4 |
|
REUNION |
262 |
4 |
|
SAUDI ARABIA |
966 |
4 |
|
SUDAN |
249 |
4 |
|
TURKMENISTAN |
993 |
4 |
|
UZBEKISTAN |
998 |
4 |
|
BARBADOS |
1246 |
5 |
|
BOLIVIA |
591 |
5 |
|
CAMEROON |
237 |
5 |
|
CAPE VERDE |
238 |
5 |
|
ECUADOR |
593 |
5 |
|
IRAQ |
964 |
5 |
|
KENYA |
254 |
5 |
|
MAURITIUS |
230 |
5 |
|
OMAN |
968 |
5 |
|
PHILIPPINES |
63 |
5 |
|
TAJIKISTAN |
992 |
5 |
|
YEMEN |
967 |
5 |
|
CAYMAN ISLANDS |
1345 |
6 |
|
DOMINICA |
1767 |
6 |
|
IRAN |
98 |
6 |
|
JORDAN |
962 |
6 |
|
QATAR |
974 |
6 |
|
SAINT MAARTEN |
17211 |
6 |
|
SOUTH AFRICA |
27 |
6 |
|
SRI LANKA |
94 |
6 |
|
ST VINCENT |
1784 |
6 |
|
UKRAINE |
380 |
6 |
|
AFGHANISTAN |
93 |
7 |
|
ALBANIA |
355 |
7 |
|
AMERICAN SAMOA |
1684 |
7 |
|
ANGUILLA |
1264 |
7 |
|
BOSNIA AND HERZEGOVINA |
387 |
7 |
|
BOTSWANA |
267 |
7 |
|
BRITISH VIRGIN ISLANDS |
1284 |
7 |
|
ERITREA |
291 |
7 |
|
GRENADA |
1473 |
7 |
|
KOSOVO |
383 |
7 |
|
MALI |
223 |
7 |
|
MOLDOVA |
373 |
7 |
|
MONTENEGRO |
382 |
7 |
|
MOZAMBIQUE |
258 |
7 |
|
MYANMAR |
95 |
7 |
|
PALAU |
680 |
7 |
|
PALESTINE |
970 |
7 |
|
SAINT LUCIA |
1758 |
7 |
|
SERBIA |
381 |
7 |
|
ST KITTS AND NEVIS |
1869 |
7 |
|
ST PIERRE AND MIQUELON |
508 |
7 |
|
SURINAME |
597 |
7 |
|
SYRIA |
963 |
7 |
|
TURKS AND CAICOS ISLANDS |
1649 |
7 |
|
UNITED ARAB EMIRATES |
971 |
7 |
|
UNITED NATIONS OCH |
888 |
7 |
|
ZIMBABWE |
263 |
7 |
|
ANTIGUA AND BARBUDA |
1268 |
8 |
|
BAHAMAS |
1242 |
8 |
|
BELARUS |
375 |
8 |
|
BENIN |
229 |
8 |
|
BURKINA FASO |
226 |
8 |
|
CENTRAL AFRICA |
236 |
8 |
|
CONGO |
242 |
8 |
|
DJIBOUTI |
253 |
8 |
|
EAST TIMOR |
670 |
8 |
|
ETHIOPIA |
251 |
8 |
|
FIJI |
679 |
8 |
|
GABON |
241 |
8 |
|
GAMBIA |
220 |
8 |
|
GHANA |
233 |
8 |
|
GUINEA |
224 |
8 |
|
HAITI |
509 |
8 |
|
IVORY COAST |
225 |
8 |
|
JAMAICA |
1658 |
8 |
|
JAMAICA |
1876 |
8 |
|
LIBERIA |
231 |
8 |
|
LIBYA |
218 |
8 |
|
MALAWI |
265 |
8 |
|
MONTSERRAT |
1664 |
8 |
|
NIGER |
227 |
8 |
|
RWANDA |
250 |
8 |
|
SENEGAL |
221 |
8 |
|
SOMALIA |
252 |
8 |
|
SOUTH SUDAN |
211 |
8 |
|
TANZANIA |
255 |
8 |
|
TOGO |
228 |
8 |
|
TRINIDAD |
1868 |
8 |
|
UGANDA |
256 |
8 |
|
WALLIS AND FUTUNA |
6811 |
8 |
|
ZAMBIA |
260 |
8 |
|
AEROMOBILE |
88299 |
9 |
|
ANTARCTICA |
88234 |
9 |
|
ASCENSION |
247 |
9 |
|
AUSTRALIA TERRITORIES |
67 |
9 |
|
BURUNDI |
257 |
9 |
|
CHAD |
235 |
9 |
|
COMOROS |
269 |
9 |
|
CUBA |
53 |
9 |
|
DIEGO GARCIA |
246 |
9 |
|
DR CONGO |
243 |
9 |
|
DTAG SATELLITE |
88228 |
9 |
|
EMSAT |
88213 |
9 |
|
EQUATORIAL GUINEA |
240 |
9 |
|
GLOBALSTAR |
881890 |
9 |
|
GUINEA BISSAU |
245 |
9 |
|
INTL NETWORK |
88236 |
9 |
|
INTL NETWORK |
88237 |
9 |
|
INTL NETWORK |
88239 |
9 |
|
INTL NETWORK |
88247 |
9 |
|
INTL NETWORK |
88249 |
9 |
|
INTL NETWORK |
883120 |
9 |
|
INTL NETWORK |
883130 |
9 |
|
INTL NETWORK |
883200 |
9 |
|
INTL NETWORK |
8835130 |
9 |
|
INTL NETWORK |
8835140 |
9 |
|
IRIDIUM |
8816 |
9 |
|
LESOTHO |
266 |
9 |
|
MADAGASCAR |
261 |
9 |
|
MALDIVES |
960 |
9 |
|
MAURITANIA |
222 |
9 |
|
MCP SATELLITE |
88232 |
9 |
|
NAURU |
674 |
9 |
|
ONAIR |
88298 |
9 |
|
PAPUA NEW GUINEA |
675 |
9 |
|
SAINT HELENA |
290 |
9 |
|
SAO TOME AND PRINCIPE |
239 |
9 |
|
SEANET |
882 |
9 |
|
SEYCHELLES |
248 |
9 |
|
SIERRA LEONE |
232 |
9 |
|
SOLOMON ISLANDS |
677 |
9 |
|
THURAYA |
88216 |
9 |
|
TONGA |
676 |
9 |
|
TRISTAN |
2908 |
9 |
|
TUNISIA |
216 |
9 |
|
UPT VISIONNG |
87810 |
9 |
|
VANUATU |
678 |
9 |
|
VOXBON |
8835 |
9 |
|
AZERBAIJAN |
994 |
10 |
|
BELIZE |
501 |
10 |
|
CAMBODIA |
855 |
10 |
|
COOK ISLANDS |
682 |
10 |
|
CYPRUS NORTH |
90392 |
10 |
|
CYPRUS NORTH |
9053382 |
10 |
|
CYPRUS NORTH |
9054285 |
10 |
|
EL SALVADOR |
503 |
10 |
|
FALKLAND ISLANDS |
500 |
10 |
|
FRENCH POLYNESIA |
689 |
10 |
|
GEORGIA |
995 |
10 |
|
GIBRALTAR |
350 |
10 |
|
GUADELOUPE |
590 |
10 |
|
GUATEMALA |
502 |
10 |
|
HONDURAS |
504 |
10 |
|
HONG KONG |
852 |
10 |
|
INMARSAT |
870 |
10 |
|
KIRIBATI |
686 |
10 |
|
KOREA NORTH |
850 |
10 |
|
KYRGYZSTAN |
996 |
10 |
|
LAOS |
856 |
10 |
|
MACAO |
853 |
10 |
|
MACEDONIA |
389 |
10 |
|
MARSHALL ISLANDS |
692 |
10 |
|
MICRONESIA |
691 |
10 |
|
NEW CALEDONIA |
687 |
10 |
|
NICARAGUA |
505 |
10 |
|
NIUE |
683 |
10 |
|
TOKELAU |
690 |
10 |
|
TUVALU |
688 |
10 |
|
VIETNAM |
84 |
10 |
|
WESTERN SAMOA |
685 |
10 |
|
INVALID CLI |
n/a |
11 |
Comments
0 comments
Article is closed for comments.