Origin-Based Surcharges on Calls to UK Numbers

Jessica Chapin December 12, 2022 09:50

Question

Why do I see additional charges when calling UK numbers from an international destination?

Applies To

International Calls
UK Numbers
Mobile Numbers
Billing

Answer

In spring 2021, the regulatory organization overseeing communications services in the UK announced several changes which affect the pricing of calls from abroad to UK numbers, enabling global carriers to apply surcharges on some international calls.

In response to these changes, effective 1 August 2021, Vonage is passing on these surcharges for some international voice calls terminating in the UK.

Surcharges rates are differ based on terminating destination:

Voice calls from specific international locations to UK mobile numbers
Voice calls from specific international locations to UK geographic areas

Pricing band depends upon where the call originates from. To avoid surcharges on your international calls, ensure you are using a Vonage number as the call origin, from one of the Band 0 countries.

Additional Information

While Vonage will attempt to locate and update missing or incorrect numbers, when the terminating number is missing, unknown, or incorrect, the highest-price band will be applied.

Surcharges are subject to change. In the event of a surcharge change, users will be notified.

Surcharges are separate from the usual outbound call rate. Origin-based surcharges are billed per second and applied at a pence-per-minute rate.

See the tables below for origin-based surcharge rates. To locate the pricing band for a particular call origin, locate the originating country and prefix. To determine the pence-per-minute charge, locate the band to see the rates for numbers terminating to UK geographic locations and UK mobile numbers.

Table 1: Rate by Band (Pence-per-Minute)

Band	UK Geographic	UK Mobile
0	0	0
1	0.5706	29.621
2	0.8706	22.921
3	2.5706	39.621
4	4.9706	14.621
5	6.2706	29.621
6	8.0706	12.621
7	9.4706	49.621
8	13.5706	49.621
9	25.7706	199.621
10	0	199.621
11	25.7706	199.621

Table 2: Originating Country and Corresponding Band

Country	Prefix	Band
ARGENTINA	54	0
AUSTRIA	43	0
BELGIUM	32	0
BRAZIL	55	0
BULGARIA	359	0
CANADA	1250	0
CANADA	12041	0
CANADA	1600444	0
CHINA	86	0
CROATIA	385	0
CYPRUS	357	0
CZECH REPUBLIC	420	0
DENMARK	45	0
ESTONIA	372	0
FINLAND	358	0
FRANCE	33	0
GERMANY	49	0
GREECE	30	0
HUNGARY	36	0
ICELAND	354	0
IRELAND	353	0
ISRAEL	972	0
ISRAEL OUTLYING	97222	0
ISRAEL OUTLYING	97256	0
ITALY	39	0
JAPAN	81	0
KOREA SOUTH	82	0
LATVIA	371	0
LIECHTENSTEIN	423	0
LITHUANIA	370	0
LUXEMBOURG	352	0
MALTA	356	0
MEXICO	52	0
NETHERLANDS	31	0
NORWAY	47	0
PERU	51	0
POLAND	48	0
PORTUGAL	351	0
PUERTO RICO	1787	0
ROMANIA	40	0
RUSSIA	7	0
SINGAPORE	65	0
SLOVAKIA	421	0
SLOVENIA	386	0
SPAIN	34	0
SWEDEN	46	0
SWITZERLAND	41	0
UNITED STATES	1	0
USA HAWAII	1808	0
VATICAN	379	0
AUSTRALIA	61	1
BANGLADESH	880	1
CHILE	56	1
COLOMBIA	57	1
FRENCH GUIANA	594	1
MARTINIQUE	596	1
MOROCCO	212	1
NEW ZEALAND	64	1
ALASKA	19071	2
ANDORRA	376	2
BERMUDA	1441	2
BRUNEI DARUSSALAM	673	2
COSTA RICA	506	2
FAROE ISLANDS	298	2
GUAM	1671	2
INDIA	91	2
KAZAKHSTAN	77	2
KAZAKHSTAN	772	2
KUWAIT	965	2
MALAYSIA	60	2
MAYOTTE	2622	2
MONGOLIA	976	2
NORTHERN MARIANA	167	2
PANAMA	507	2
PARAGUAY	595	2
SAN MARINO	378	2
SWAZILAND	268	2
TAIWAN	886	2
TURKEY	90	2
URUGUAY	598	2
U.S. VIRGIN ISLANDS	134	2
VENEZUELA	58	2
ALGERIA	213	3
ANGOLA	244	3
BHUTAN	975	3
EGYPT	20	3
GREENLAND	299	3
INDONESIA	62	3
LEBANON	961	3
MONACO	377	3
NAMIBIA	264	3
NEPAL	977	3
NETHERLANDS ANTILLES	599	3
NIGERIA	234	3
PAKISTAN	92	3
THAILAND	66	3
ARMENIA	374	4
ARUBA	297	4
BAHRAIN	973	4
DOMINICAN REPUBLIC	1809	4
GUYANA	592	4
REUNION	262	4
SAUDI ARABIA	966	4
SUDAN	249	4
TURKMENISTAN	993	4
UZBEKISTAN	998	4
BARBADOS	1246	5
BOLIVIA	591	5
CAMEROON	237	5
CAPE VERDE	238	5
ECUADOR	593	5
IRAQ	964	5
KENYA	254	5
MAURITIUS	230	5
OMAN	968	5
PHILIPPINES	63	5
TAJIKISTAN	992	5
YEMEN	967	5
CAYMAN ISLANDS	1345	6
DOMINICA	1767	6
IRAN	98	6
JORDAN	962	6
QATAR	974	6
SAINT MAARTEN	17211	6
SOUTH AFRICA	27	6
SRI LANKA	94	6
ST VINCENT	1784	6
UKRAINE	380	6
AFGHANISTAN	93	7
ALBANIA	355	7
AMERICAN SAMOA	1684	7
ANGUILLA	1264	7
BOSNIA AND HERZEGOVINA	387	7
BOTSWANA	267	7
BRITISH VIRGIN ISLANDS	1284	7
ERITREA	291	7
GRENADA	1473	7
KOSOVO	383	7
MALI	223	7
MOLDOVA	373	7
MONTENEGRO	382	7
MOZAMBIQUE	258	7
MYANMAR	95	7
PALAU	680	7
PALESTINE	970	7
SAINT LUCIA	1758	7
SERBIA	381	7
ST KITTS AND NEVIS	1869	7
ST PIERRE AND MIQUELON	508	7
SURINAME	597	7
SYRIA	963	7
TURKS AND CAICOS ISLANDS	1649	7
UNITED ARAB EMIRATES	971	7
UNITED NATIONS OCH	888	7
ZIMBABWE	263	7
ANTIGUA AND BARBUDA	1268	8
BAHAMAS	1242	8
BELARUS	375	8
BENIN	229	8
BURKINA FASO	226	8
CENTRAL AFRICA	236	8
CONGO	242	8
DJIBOUTI	253	8
EAST TIMOR	670	8
ETHIOPIA	251	8
FIJI	679	8
GABON	241	8
GAMBIA	220	8
GHANA	233	8
GUINEA	224	8
HAITI	509	8
IVORY COAST	225	8
JAMAICA	1658	8
JAMAICA	1876	8
LIBERIA	231	8
LIBYA	218	8
MALAWI	265	8
MONTSERRAT	1664	8
NIGER	227	8
RWANDA	250	8
SENEGAL	221	8
SOMALIA	252	8
SOUTH SUDAN	211	8
TANZANIA	255	8
TOGO	228	8
TRINIDAD	1868	8
UGANDA	256	8
WALLIS AND FUTUNA	6811	8
ZAMBIA	260	8
AEROMOBILE	88299	9
ANTARCTICA	88234	9
ASCENSION	247	9
AUSTRALIA TERRITORIES	67	9
BURUNDI	257	9
CHAD	235	9
COMOROS	269	9
CUBA	53	9
DIEGO GARCIA	246	9
DR CONGO	243	9
DTAG SATELLITE	88228	9
EMSAT	88213	9
EQUATORIAL GUINEA	240	9
GLOBALSTAR	881890	9
GUINEA BISSAU	245	9
INTL NETWORK	88236	9
INTL NETWORK	88237	9
INTL NETWORK	88239	9
INTL NETWORK	88247	9
INTL NETWORK	88249	9
INTL NETWORK	883120	9
INTL NETWORK	883130	9
INTL NETWORK	883200	9
INTL NETWORK	8835130	9
INTL NETWORK	8835140	9
IRIDIUM	8816	9
LESOTHO	266	9
MADAGASCAR	261	9
MALDIVES	960	9
MAURITANIA	222	9
MCP SATELLITE	88232	9
NAURU	674	9
ONAIR	88298	9
PAPUA NEW GUINEA	675	9
SAINT HELENA	290	9
SAO TOME AND PRINCIPE	239	9
SEANET	882	9
SEYCHELLES	248	9
SIERRA LEONE	232	9
SOLOMON ISLANDS	677	9
THURAYA	88216	9
TONGA	676	9
TRISTAN	2908	9
TUNISIA	216	9
UPT VISIONNG	87810	9
VANUATU	678	9
VOXBON	8835	9
AZERBAIJAN	994	10
BELIZE	501	10
CAMBODIA	855	10
COOK ISLANDS	682	10
CYPRUS NORTH	90392	10
CYPRUS NORTH	9053382	10
CYPRUS NORTH	9054285	10
EL SALVADOR	503	10
FALKLAND ISLANDS	500	10
FRENCH POLYNESIA	689	10
GEORGIA	995	10
GIBRALTAR	350	10
GUADELOUPE	590	10
GUATEMALA	502	10
HONDURAS	504	10
HONG KONG	852	10
INMARSAT	870	10
KIRIBATI	686	10
KOREA NORTH	850	10
KYRGYZSTAN	996	10
LAOS	856	10
MACAO	853	10
MACEDONIA	389	10
MARSHALL ISLANDS	692	10
MICRONESIA	691	10
NEW CALEDONIA	687	10
NICARAGUA	505	10
NIUE	683	10
TOKELAU	690	10
TUVALU	688	10
VIETNAM	84	10
WESTERN SAMOA	685	10
INVALID CLI	n/a	11

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