Question
In which countries does Vonage have combined SMS and Voice numbers?
Applies To
- Voice Numbers
- SMS
- Regional Restrictions
Answer
The features of SMS and Voice numbers that Vonage has available are listed by country in the table below. If you need to receive calls or SMS in a country that isn't listed below, you can use numbers from one of the countries that has international reach. For maximum international inbound reach, we recommend numbers from Sweden (see also SMS + Voice Numbers Features Overview). This requires your customers to send international SMS.
For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to complete.
*International reach cannot be guaranteed for any country or number type
| Country | International Reach* | Number Type | Availability | Number Order Lead Time* | Purchase Requirements | Notes | Concurrent Inbound Calls per Number |
| Australia | No | Mobile | On Request | 2 weeks | LOA is required | 50 | |
| Austria | Yes | Mobile | On request | 1-3 business day |
Customer's name, worldwide address, proof of address, copy of ID of an authorized representative. For direct use only. Onward reselling of numbers is prohibited. |
50 | |
| Belgium | No | Mobile | On Request | 3-5 business days |
- Name of the end user or company name Calls to Emergency services are not allowed. |
50 | |
| Brazil | No | Mobile | Dashboard/API | Instant | A2P, SPAM or Promotion traffic - Prohibited | ||
| Canada |
Voice - yes |
Mobile | Dashboard/API | Instant | P2P only | 50 | |
| Colombia | Yes | Mobile | On Request | 3-5 business days | |||
| Costa Rica | Yes | Mobile | On Request | 2-3 business days | Worldwide Address Needed. ID (for individual) Business Registration (for Company) | ||
|
Czechia |
No | Landline | Dashboard/API | Instant | 50 | ||
| Denmark | No | Mobile | On Request | 3-5 business days | Company name, worldwide address and website URL required | ||
| Finland | No | Mobile | On Request | 1-5 business day | Company name, contact information, business area and use case |
*Numbers are for direct use only. Onward reselling/sub-allocation is strictly prohibited |
|
| Hong Kong | Yes | Mobile | Dashboard/API | Instant | Inbound only for voice feature. | 1 | |
| Indonesia | No | Mobile | On Request | 1 week |
The numbers are not for selling in APPs nor used by teleconferencing company. Use case and estimated volume are required. |
No A2P and inbound only. Can't be used for facebook, WhatsApp, Skype and other VOIP application. |
20 |
| Israel | No | Mobile |
On Request
|
1 week | Worldwide address and business registration doc required. Whitelist form to be completed for SMS activation. Template will be provided on request. | 50 | |
| Netherlands | Yes | Mobile | Dashboard/API | Instant | |||
| Poland | No | Mobile | On Request | 1 week | Natural person must always provide a name and a surname. Polish citizen must also disclose PESEL number or the number and series of the ID card. European Union or the Swiss Confederation citizen must provide series and number of the ID card. Arrivals from other countries, including the British, must provide the number of the Residence Card or other document authorizing them to stay in Poland. In the case of the company: the company name and company identification number should be provided. It may be REGON or NIP, a number in the National Court Register or the business activity register. |
||
| Portugal | No | Mobile | Dashboard/API | Instant | 50 | ||
| Puerto Rico |
Voice - yes |
Mobile | Dashboard/API | Instant | 50 | ||
| South Africa | No | Mobile | On Request | 3 Business days | |||
| South Korea | Yes | Landline | On Request | 3-4 Weeks | Company business certificate, use case, traffic volume and message & voice template are required | 50 | |
| Sweden | Yes | Mobile | Dashboard/API | Instant | *Sub-allocation and reselling is not permitted. For direct use only. | No phishing | 50 |
| Ukraine | No | Mobile | On Request | 7 Business days | Local address and proof required | A2P and marketing not allowed | 50 |
| United Kingdom | No | Mobile | Dashboard/API | Instant | Inbound SMS from the Channel Islands is not supported | 50 | |
| United States |
Voice - yes |
Mobile | Dashboard/API | Instant | 50 |
*Number Order Lead Time is an estimate and purchase requirements must be met prior.
Additional Information
More information can be found in the following articles:
- Features and Restrictions of SMS by Country
- Features and Restrictions of Voice by Country
- For combined SMS and voice number features, see SMS Numbers Features Overview
- For voice-only number features, see Voice Numbers Features Overview
- For toll-free number features, see Toll-free Numbers Features Overview
- 10DLC - Guidelines for brand creation
- 10 DLC Brand Vetting
- 10 DLC Campaign Registration Guide
Articles in this section
- Short Codes Features Overview
- SMS + Voice Numbers Features Overview
- Why do some virtual numbers require an address?
- SMS Numbers Features Overview
- Toll-Free Numbers Features Overview
- Voice Numbers Features Overview
- Which countries does Vonage have numbers in?
- Vonage Self-Serve Toll-Free Number Registration Guide
- What are Number Limitations?
- Can we disable SMS feature in a Virtual number