Toll-Free Numbers Features Overview Toll-Free Numbers Features Overview

Toll-Free Numbers Features Overview

Vonage API Tech Support

Question

In which countries does Vonage have toll-free numbers?

Applies To

  • Toll-Free Numbers
  • International Reach
  • Number Availability

Answer

Toll-free numbers are inbound-only, unless stated otherwise. For numbers that are available for purchase on request, contact your account manager or submit a support request to start your order. On-demand requests can take up to three weeks to fulfill and may need to meet minimum volumes to be accepted.

Country International Reach Number Features Concurrent inbound calls per number Availability Number Order Lead Time* Notes & Purchase Requirements
Australia No Voice 20 On Request 1-3 Business days  
Austria No Voice 30 On Request 1-3 Business days

National address required

*Sub-allocation not permitted, for direct use only.
Bahamas No Voice 30 On Request 20-40 Business days

National reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services.

Barbados

 

 No Voice 30 On Request 20-40 Business days

National Reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory.
 

Numbers are not allowed for calling card or callback services.
Belgium No Voice 20 On Request 1-3 Business days Numbers are not allowed for calling card services.
Bolivia No Voice 30 On Request Best effort, min 6 months Letter of intent (LOI) is mandatory. Worldwide address is required.
Bosnia and Herzegovina No Voice 15, extendable On Request 1-3 Business days Name, address and service usage description are requested. 
Brazil No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card or callback services.
Bulgaria No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card services.
Cambodia No Voice 1, extendable On Request 1-3 Business days Numbers are not allowed for calling card services.
Chile No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card services.
China No Voice 30 On Request 3-5 Business days Purchase requirements apply, available upon request.
Colombia No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card services.
Costa Rica No Voice 30 On Request   Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services.
Cyprus No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card or callback services.
Czech Rep. No Voice 30 On Request 1-3 Business days -End user name and worldwide address is requested before activation.
-Numbers are not allowed for calling card services.
-Resellers must be notified at RTR. Notification form can be found here: https://epekform.ctu.cz/Epek/Krok1
-Max call duration (min): 60.
Denmark No Voice 30 On Request 1-3 Business days The End user name, worldwide address and service usage description are requested before the activation.
Ecuador No Voice 30 On Request 1-5 Business days Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services. Calls from CNT fixed and mobile are free for the callers. Calls from other networks may be not free of charge for the caller.
El Salvador No Voice 30 On Request 1 month

Not accessible from Claro & Digicel network).

Letter of intent (LOI) is mandatory. Worldwide address is required.
Egypt No Voice 30 On Request 1-3 Business Days Letter of intent (LOI) is mandatory before activation.
Numbers cannot be assigned to residents/companies registered in Egypt.
Numbers are not allowed for calling card services. Please note that in case a number does not generate any traffic during 6 consecutive months, the number may be disconnected.
National reachability: from TE landlines and all mobile operators in Egypt.
Estonia No Voice 30 On Request 1-3 Business days  
Finland No Voice 30 On Request 1-3 Business days *Numbers are for direct use only. Onward reselling/sub-allocation is strictly prohibited
Georgia No Voice 30 On Request 20-40 Business days Businesses: A copy of company registration, contact details (mail/phone), proof of address and Letter of intent (LOI).
Individual use: A copy of ID, proof of address and Letter of intent (LOI).
Germany No Voice 20 On Request 10-20 Business days

An allocation letter (with a secret code) for ITFS number issued by BNetZA is requested.

 

*Sub-allocation and reselling is not permitted. For direct use only.
Greece No Voice 30 On Request 1-3 Business days Accessible from fixed and Cosmote mobile network only.
Guatemala No Voice 30 On Request 20-40 Business days Proof of address (worldwide) and LOI (attached on company letterhead) are required.
Hong Kong No Voice 20 On Request 1-3 Business days Worldwide address
Hungary No Voice 30 On Request 1-3 Business days  
Iceland No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card or callback services.
India No Voice  30 On Request 4-12 weeks Numbers are not allowed for calling card or callback services. National reachability: full
Indonesia No Voice 30 On Request 1-3 Business days Numbers are not allowed for callback services.
Ireland No Voice 30 On Request 1-3 Business days
-A copy of business registration which can be any of the following documents:
- Irish CRO number, Revenue VAT, or business number for companies. 
- Irish VAT number or proof of business/income tax registration for partnerships/ sole traders. 
- Trademark number or digital copy of the trademark certificate for trademark  holders enforceable in Ireland. 
- Registered charity number or evidence of registration as a voluntary non-profit  organization in Ireland. 
- Evidence of the organization's premises in Ireland (e.g., schools, clubs)
-Letter of intent is required
-Numbers should be activated within 3 months of assignment
-Business end users located within Ireland only
Israel No  Voice 30 On Request 1-3 Business days  
Italy No Voice 30 On Request 1-3 Business days If a number is for call center activities, please note this Regulator’s rule:
- It is compulsory to inform the calling customer about the location of the call center operator who is answering (agent).
- In case the agent is located in an extra-EU Country it must be possible for the customer’s call to be immediately forwarded to another call center located in the European Community.
Jamaica No Voice 30 On Request 20-40 Business days

National Reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory.
Japan No Voice 30 On Request 3-4 Weeks Local entity information is required and detailed purchase requirements available upon request 
Jordan No Voice 30 On Request 1-3 Business days

National Reachability: all fixed; Orange Jordan and Umniah mobile networks.

Numbers cannot be assigned to residents/companies registered in Jordan. Numbers are not allowed for calling card services.

Address (worldwide) and Letter of intent (LOI) are required.
Kenya No Voice 30 On Request 90 business days  
South Korea No Voice 30 On Request 1-3 Business days  
Latvia No Voice 5 On Request 1-3 Business days The end user address must be located in country (mainland).
Company Registration is required
Lithuania No Voice 30 On Request 1-3 Business days  The end user address must be located in country (mainland).
A proof of location can be requested and has to be received within 48 hours, otherwise the number could be disconnected.
Valid proofs of address include an utility bills (all issued in the previous 6 months) and government documents (issued in the previous year).
Luxembourg No Voice 30 On Request 1-3 Business days Worldwide address and end user name required.
Malaysia No Voice 30 On Request 20-30 Business days End user name, email-id ,Worldwide address and company registration document is required for business use or Passport or End-User ID is required for individuals use.
Malta No Voice 30 On Request 1-3 Business days DTMF not supported.
Mexico No Voice 30 On Request 1-3 Business days  
Moldova No Voice 30 On Request 40-60 Business days National reachability: Moldtelecom network. 
Monaco No Voice 30 On Request 1-3 Business days
Morocco No Voice 30 On Request 20-40 Business days A copy of company registration file, proof of address and Letter of intent (LOI) are mandatory.
Outbound calling is not permitted. Calling card usage is not permitted.
Netherlands No Voice 20 On Request 4-12 Weeks A special Netherlands ITFS Number Order Form signed by the end user is requested.
Maximum of 5 numbers can be allocated to the same end user, and each number has to be used for different service.
New Zealand No Voice 20 On Request 3-5 Business days  
Norway No Voice 20 On Request 1-14 Business days

National business registration for business or National ID/passport copy for individuals required.

Fixed callers pay no charge, mobile callers pay airtime.
Oman No Voice 30 On Request 15-20 Business days

Numbers cannot be assigned to residents/companies registered in Oman. Numbers are not allowed for calling card services.

Address (worldwide) and Letter of intent (LOI) are required.
Pakistan No Voice 30 On Request 45-60 Business days Business registration document (worldwide) and Letter of intent (LOI) are mandatory. Kindly note mobile access especially from Zong is not guaranteed.
Panama No Voice 30 On Request 1-3 months Letter of intent (LOI) is mandatory.
Paraguay No Voice 30 On Request 20-60 Business days

Numbers only accessible from fixed networks.

Proof of address (worldwide) and Letter of intent (LOI) are mandatory. 

Numbers are not allowed for calling card services.
Peru No Voice 30 On Request 10-15 Business days

Business registration or passport/ end-User ID, email address and phone number of the end user are required.

In country address is required.
Philippines No Voice 30 On Request 5-10 Business days Reachable all networks, except for Dito Mobile.
Poland No Voice 30 On Request 1-3 Business days  
Portugal No Voice 30 On Request 20-30 Business days Name, address, a copy of the ID/business registration document and VAT id of the end user are requested before activation.
Qatar No Voice 30 On Request 20-30 business days

National reachability: Qtel fixed & mobile, Vodafone mobile networks.

Worldwide address and Letter of intent (LOI) are mandatory. Numbers cannot be assigned to residents/companies registered in Qatar.

Numbers are not allowed for calling card services.
Romania No Voice 30 On Request 1-3 Business days

National reachability: Fix access only.

 

*Sub-allocation and reselling is not permitted. For direct use only.
Russia No Voice 20 On Request 1-3 Business days

The following is required;

  • Use case
  • Name and address
  • Birthdate and place of contact  person
  • Proof of address
  • Business registration

Numbers are not allowed for calling card services.
Saudi Arabia No Voice 30 On Request 1-5 Business days Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card services.
Serbia No  Voice 30  On Request  1-3 Business days Numbers are not allowed for calling card services.
Singapore No Voice 30 On Request 1-3 Business days End user name and worldwide address are required before activation.
Numbers are not allowed for calling card services.
Slovakia No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card services.
Slovenia No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card services.
South Africa No Voice 30 On Request 40-60 Business days

Letter of intent (LOI) is mandatory. 

Customer may request up to 9 toll free numbers under one LOI.

Numbers are not allowed for calling card or callback services.

Resellers must be licensed or have a license exemption under the ECA.

Max call duration (min): 300.

 

National South Africa address required.
Spain No Voice 20 On Request 1-3 Business days End user name and worldwide address required.
Sri Lanka No Voice 30 On Request 20-30 Business days Letter of intent (LOI) and worldwide address are required
Sweden No Voice 30 On Request 1-3 Business days

-Name, address, phone number and Tax ID of the End user are requested before activation.
-For Corporate users: a copy of the business registration is requested before activation.
-For Individual users: a copy of the ID document is requested before activation.
-Resellers have to notify their activity to the Swedish NRA. More info: https://www.pts.se/sv/bransch/telefoni/anmalningsplikt/

 

*Sub-allocation and reselling is not permitted. For direct use only.
Switzerland No Voice 30 On Request 5-10 Business days

Business registration or passport/ end-User ID is required.

Worldwide address is required.
Tanzania No Voice 30 On Request 10-15 Business days Worldwide address and Letter of intent (LOI) are required.
Thailand No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card services.

Trinidad and Tobago

 

 No Voice     Company registration file, proof of address and Letter of Intent (LOI) are mandatory. 
Only access from fixed line and calling card usage is not permitted.
Turkey No Voice 30 On Request 10-15 Business days Letter of Intent (LOI) is mandatory. For companies registered in Turkey a business registration document is requested additionally.
Numbers are not allowed for calling card services.
(0811) numbers are only accessible from Turk Telekom Fixed network. (0812) numbers are only accessible from Turkcell network.
Uganda No Voice 30 On Request 1-3 Business days  
Ukraine No Voice 30 On Request 1-3 Business days Numbers are not allowed for calling card services.
United Arab Emirates No Voice 30 On Request 3-7 Business days

Letter of Intent required by customer.

-Name, address and service usage description are requested before activation.
-Letter of intent (LOI) is mandatory and should be provided on a Company letter head.
-Numbers cannot be assigned to residents/companies registered in UAE.
-Numbers are not allowed for calling card services.
-Please note that in case a number does not generate any traffic during 6 consecutive months, the carrier is entitled to disconnect the concerned number.
-Max call duration (min): 180.
United Kingdom No Voice 20 Dashboard/API  Instant  
United States No Voice, SMS 30 Dashboard/API  Instant

2-way voice and SMS.

If you have an existing US toll free we can port it for you to enable SMS. You can port up to 50 numbers free of charge.
United States No Voice 30 Dashboard/API Instant  2-way voice.
Uruguay No Voice 30 On Request 3-5 Business days Letter of intent (LOI) is mandatory and worldwide address is required.
Vietnam No Voice 30 On Request 1-3 Business days Worldwide address is required. Numbers cannot be assigned to residents/companies registered in Vietnam. 2 numbers will be assigned, 1 number for VNPT & Mobifone, and 1 number for Viettel

*Number Order Lead Time is an estimate and purchase requirements must be met prior.

Additional Information

For more information, see the following articles:

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