Voice Numbers Features Overview
Question
In which countries does Vonage have voice numbers?
Applies To
- Voice Numbers
- Toll-Free
- Regional Restrictions
Answer
The features of voice numbers that Vonage has available are listed by country in the table below. If you need to receive calls in a country that isn't listed below, you can use numbers from one of the countries that have international reach. This would require your customers to make international calls. Numbers without a managed inbound reach list support inbound international calls on a best-effort basis only.
For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to fulfill.
*International reach cannot be guaranteed for any country or number type
|
Country |
Number Type |
Availability |
Number Order Lead Time* |
Notes & Purchase Requirements |
Concurrent inbound calls per number |
||
|
Angola |
No |
Landline |
On request |
1-5 Business days |
50 |
||
|
Argentina |
Yes |
Landline | Instant |
50 |
|||
|
Australia |
Yes |
Landline |
Instant |
|
1 |
||
|
Austria |
Yes |
Landline |
Yes |
On request |
1-5 Business days | Proof of Local address required: • Invoice from a network operator with another DID in the same area. Issued to the end customer. • Invoice from an internet provider for Internet access with a fixed IP address located in the right area. Issued to the end customer. |
50 |
|
Bahrain |
No |
Landline |
Yes |
On request |
1-5 Business days |
Local address required. Commercial registration or ID required for proof of address |
5 per number |
|
Belgium |
Yes |
Landline |
Instant |
Adult services not allowed |
50 |
||
|
Bosnia And Herzegovina
|
No |
Landline |
On request |
1-5 Business days |
Nomadic numbers (070) offered only. |
50 |
|
|
Brazil |
No |
Landline |
Instant |
STFC License needed for calling card services |
50 |
||
|
Bulgaria |
No |
Landline |
Instant |
Adult services not allowed. Hefty fines if numbers are abused. Strictly no outbound calls. Suspicious call flows can be blocked for national calls |
50 |
||
|
Canada |
|
See SMS+Voice |
|
||||
|
Cambodia |
No |
Landline |
On Request |
2 weeks | Company registration file, proof of address (e.g. utility bill), proof of identity (ID/Passport), contact person name and email |
1 |
|
|
Cayman Islands |
No |
Landline |
Instant |
Video calls not supported. |
50 |
||
|
Chile |
Yes |
Landline |
On request |
14 Business days |
50 |
||
|
China |
Yes |
Landline |
On request |
3 Weeks |
Company registration file, proof of address (e.g. utility bill), proof of identity (ID/Passport), more details of use case |
2 |
|
|
Colombia |
Yes |
Landline |
Instant |
Adult services not allowed. Called back services not allowed. |
2 |
||
|
Costa Rica |
Yes |
Landline |
On request |
14 Business days |
2 |
||
|
Croatia |
No |
Landline |
On Request |
2-3 Weeks | The end-user (residential/corporate) must be located in the same geographic zone as the number. End-user address is required before activation. Numbers are not allowed for calling card services |
50 |
|
|
Cyprus |
Yes |
Landline | Instant |
50 |
|||
|
Czechia |
|
See SMS+Voice |
|
||||
|
Denmark |
Yes |
Landline |
On Request |
2-3 Weeks |
Adult services not allowed |
50 |
|
|
Dominican Republic |
No |
Landline | Instant |
50 |
|||
|
Ecuador |
No |
Mobile |
On Request |
2-3 Weeks |
2 |
||
|
El Salvador |
No |
Landline | Instant |
5 |
|||
|
Estonia |
Yes |
Landline | Yes |
On Request |
2-3 Weeks | A copy of the ID/business registration document and address of the end-user are requested before activation |
50 |
|
Finland |
Yes |
Landline | On Request |
1-2 Weeks |
Adult services not permitted. Video calls not supported. Local address required |
50 |
|
|
France |
Yes |
Landline |
On Request |
2-3 Weeks |
Proof of local address required, utility bill or similar will suffice |
50 |
|
|
Germany |
Yes |
Landline |
On Request |
1-3 Business days |
Proof of local address required: ID copy for individual and business registration copy for business users.
For direct use only. Onward reselling of numbers is prohibited.
Proof of the number requirement
When applying for more than one hundred (100) telephone numbers, the end customer must submit a certificate of need to the Federal Network Agency. |
50 | |
|
Georgia |
Yes |
Landline |
On Request |
2-3 Weeks |
50 |
||
|
Ghana |
No |
Mobile |
On Request |
1-2 Weeks |
50 |
||
|
Greece |
No |
Landline | Instant | The end user (residential/corporate) must be located in the country (mainland). Outbound calling from these numbers is strictly forbidden through any carrier. |
50 |
||
|
Grenada |
No |
Landline |
Instant |
Video calls not supported |
2 |
||
|
Guatemala |
No |
Landline |
|
On Request |
20-40 Business days |
Outbound calling and calling card usage are not permitted. Service description and a copy of company registration are mandatory. |
3 |
|
Hong Kong |
Yes |
Landline |
On Request |
2-3 weeks | Company Name, Registered Address, Contact person Name, Phone Number and Contact email | 30 | |
|
Hungary |
Yes |
Landline | Yes |
On Request |
2-3 Weeks |
Inbound voice only. Adult services not allowed. The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of location can be requested and has to be received within 48 hours, otherwise the number could be disconnected. Valid proofs of address include an utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) |
50 |
|
India |
Yes |
Landline | On Request |
1-2 weeks |
Inbound only. Use case, traffic volume and worldwide address are required |
10 | |
|
Indonesia |
Yes |
Landline | On Request |
3 weeks |
Use case, traffic volume, call content & duration |
20 | |
|
Ireland |
Yes |
Landline |
On Request |
2-3 Weeks | The end user (residential/corporate) must be located in the same geographic zone as the number. End user address is required before activation |
50 |
|
|
Israel |
No |
Landline |
Instant |
Not reachable from mobiles. Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telcos) See also SMS+Voice |
50 |
||
|
Italy |
Yes |
Landline |
On Request |
2-3 Weeks |
Adult services not allowed
The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address is required before activation.
Information required;
Company name:
Documents required;
Business registration document (showing local registered address) |
50 |
|
|
Ivory Coast |
Yes |
Landline |
On Request |
21 Business days |
50 |
||
|
Jamaica |
No |
Landline | Instant |
2 |
|||
|
Japan |
Yes |
Landline | Yes |
On Request |
5-7 Business days | Purchase requirements available upon request | 1 |
|
Jordan |
No |
Landline |
On Request |
1-5 Business days | The numbers need to be connected to a real end user and need to generate traffic. | 50 | |
|
Kazakhstan |
Yes |
Landline |
On Request |
5-7 Business days | Passport or business registration copy required | 10 | |
|
Kenya |
No |
Landline | Instant |
50 |
|||
|
Kyrgyzstan |
No |
Landline |
Yes |
On Request |
7-10 Business days |
Business: Copy of business registration |
|
|
Laos |
No |
Landline |
Yes |
On Request |
3-4 weeks |
Company registration file, proof of address (e.g. utility bill, not older than 6 months), contact person name, contact number and email |
|
|
Latvia |
No |
Landline |
Instant |
Call through, dating, adult and group talk services not allowed |
50 |
||
|
Lithuania |
Yes |
Landline |
On Request |
1-3 Business Days |
The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address can be requested and has to be received within 48 hours, otherwise the number may be disconnected.
Numbers are for inbound voice only |
50 |
|
|
Luxembourg |
Yes |
Landline | Yes |
On Request |
5-10 Business Days |
A copy of the ID/business registration document and address (National) of the end user are requested before activation. |
50 |
|
Macao |
No |
Mobile |
On Request |
1-3 Business Days | Use case and traffic volume are required. Inbound traffic only. |
50 |
|
|
Malaysia |
Yes |
Landline | Yes | On Request |
3-5 Business days |
For individuals, Name, address, email address, passport/ID copy required. For business users, business name, registered address, email and business registration copy required |
10 |
| Mauritius |
Yes |
Mobile |
On Request |
5-10 Business days |
|
50 |
|
|
Mexico |
Yes |
Landline |
Instant |
|
50 |
||
|
Moldova |
No |
Landline |
|
On Request |
1-3 Business days |
Local address and business registration required |
30 |
|
Montenegro |
Yes |
Landline |
|
On Request |
1-3 Business days |
Max call duration is 180 mins |
30 |
|
Morocco |
No |
Landline |
|
On Request |
20-40 Business days |
A copy of company registration, business name, contact person name, phone numbers, and ID of legal representative |
30 |
|
Myanmar |
Yes |
Landline |
On Request |
3 weeks |
Business certificate, Proof of Address (Copy of Utility invoices not older than 6 months ago), contact person name, phone number & email are required |
2 |
|
|
Netherlands |
Yes |
Landline |
Instant |
Local regulations in the Netherlands require that you provide a business or personal address in the same region as the number |
50 |
||
|
New Zealand |
Yes |
Landline | Instant |
30 |
|||
| Nicaragua |
Yes |
Mobile |
|
On Request |
1-5 Business days |
50 |
|
|
Norway |
Yes |
Landline |
Yes |
On Request |
1-5 Business days | Inbound voice only. Organisation number, company registered address (within Norway), street code, municipality number and proof of Norwegian business registration required. |
50 |
|
Panama |
No |
Landline |
Instant | The end user name and address (Global) are requested before activation. |
50 |
||
|
Paraguay |
Yes |
Landline | No |
On Request |
5 Business days | Numbers are not allowed for calling card or callback services. Numbers can not be used for Gambling, Forex, Lottery and Adult Services. Concurrent calls: 1 Max call duration (min): 120 |
|
|
Peru |
No |
Landline | Instant |
50 |
|||
|
Puerto Rico |
Yes |
Landline | Yes | On Request |
14 Business days |
|
30 |
|
Philippines |
Yes |
Landline | Yes | On Request | 2 weeks | Company name, proof of local address, contact person name and phone number are required |
1 |
|
Poland |
No |
Landline |
On Request |
5-7 Business days |
Adult services not allowed Inbound voice only Copy of ID/business registration required |
50 |
|
|
Portugal |
Yes |
Landline | Yes |
Instant |
Adult services not allowed Local regulations in Portugal require that you provide a business or personal address in the same region as the number. |
50 |
|
|
Romania |
No |
Landline |
On Request |
2-3 Weeks |
Adult services not allowed Inbound voice only (For 2-way voice please reach out to your Account Manager) |
50 |
|
| Serbia |
Yes |
Landline |
On Request |
1-5 Business days |
50 |
||
|
Singapore |
No |
Landline |
On Request |
5-7 Business days |
For business users only, Company name, address (street, city, zipcode, country), contact number and email address, Proof of end user address (business registration document of the company), and use case are required |
1 |
|
|
Slovenia |
Yes |
Landline |
On Request |
5-7 Business days |
Adult services not allowed. Local address required Numbers are for inbound voice only |
50 |
|
|
South Africa |
No |
Landline | Yes |
Instant |
For GEO numbers the end user (residential/corporate) must be located in the same geographic zone as the number. End user address is requested before activation. Excludes 8ta/telcom |
50 |
|
|
South Korea |
|
|
|
|
|
||
|
Spain |
Yes |
Landline |
On Request |
1-2 Weeks |
Adult services not allowed. Proof of local address required |
50 |
|
|
Sri Lanka |
Yes |
Mobile |
On Request |
20-60 Business days |
Letter of intent (LOI) and worldwide address are required |
50 |
|
|
Sweden |
Yes |
Landline |
On Request |
1-2 Weeks |
Name, address, phone number and Tax ID of the End user are requested before activation.
Adult services not allowed |
50 |
|
|
Switzerland |
Yes |
Landline | Yes |
On Request |
2-3 weeks |
Adult services not allowed Address required |
50 |
|
Taiwan |
No |
Landline | Yes |
On Request |
10 Business days |
Taiwan business registration certificate, registered address, contact number of the end user, passport or ID |
1 |
|
Thailand |
Yes |
Landline |
On Request |
3-5 Business days |
End user company name, address, use case and traffic volume |
2 |
|
| Tunisia |
Yes |
Landline |
On Request |
3-5 Business Days |
It is not permitted to make calls from the number/CLI. |
50 |
|
|
Turkey |
No |
Landline |
On Request |
40 Business days |
Local address required. An ID or passport of a company representative in Turkey, and a business registration document is requested. Inbound only unless stated otherwise. |
50 |
|
|
Uganda |
Yes |
Landline | On Request |
1-5 Business days |
|
50 | |
|
Ukraine |
No | Landline | Yes | On Request |
1-5 Business days |
Not allowed for calling card and callback services. Max call duration (min): 180 |
50 |
|
United Arab Emirates |
No |
Landline | Yes | On Request |
|
Inbound voice only
Requirements
|
32 |
|
United Kingdom |
Yes |
Landline | Yes | Dashboard/API |
Instant |
UK address required |
50 |
|
United States |
|
See SMS+Voice |
|
||||
|
Venezuela |
No |
Landline |
Instant |
None |
2 |
||
|
Vietnam |
No |
Mobile |
On Request |
2 Weeks |
Local entity only, Business registration certificate is required. Kindly note no IDD calls, no retail traffic (consumer to consumer), no marketing, phishing, gambling, drug or illegal traffic, no spam or voice OTP traffic |
5 |
*Number Order Lead Time is an estimate and purchase requirements must be met prior. The lead time may increase if the requested geographical number range is not stocked.
Additional Information
More information can be found in the following articles:
- Features and Restrictions of Voice by Country
- For combined SMS and voice number features, see SMS + Voice Numbers Features Overview
- For SMS number features, see SMS Numbers Features Overview
- For toll-free number features, see Toll-free Numbers Features Overview
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