Voice Numbers Features Overview Voice Numbers Features Overview

Voice Numbers Features Overview

Support Team

Question

In which countries does Vonage have voice numbers?

Applies To

  • Voice Numbers
  • Toll-Free
  • Regional Restrictions

Answer

The features of voice numbers that Vonage has available are listed by country in the table below. If you need to receive calls in a country that isn't listed below, you can use numbers from one of the countries that have international reach. This would require your customers to make international calls. Numbers without a managed inbound reach list support inbound international calls on a best-effort basis only.

For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to fulfill.

*International reach cannot be guaranteed for any country or number type

Country

International reach for inbound voice call*

Number Type

Address required?

Availability

Number Order Lead Time*

Notes & Purchase Requirements

Concurrent inbound calls per number

Angola

No

Landline  

On request

1-5 Business days  

50

Anguilla

No

Landline Yes

On request

40 business days Worldwide address and letter of intent required. Inbound voice calls only.

 

Argentina

Yes

Landline  

Dashboard/API

Instant  

50

Australia

Yes

Landline

Yes

Dashboard/API

Instant

 

1

Austria

 Yes

Landline

Yes 

On request 

1-5 Business days Proof of Local address required:
• Invoice from a network operator with another DID in the same area. Issued to the end customer.
• Invoice from an internet provider for Internet access with a fixed IP address located in the right area. Issued to the end customer. 

 50

Bahamas

No

Landline

Yes

On request

40 business days

Worldwide address and letter of intent required. Inbound voice calls only.

 

Bahrain

No

Landline

Yes

On request

1-5 Business days

Local address required. Commercial registration or ID required for proof of address.

5 per number

Barbados

No

Landline

Yes

On request

40 business days

Worldwide address and letter of intent required. Inbound voice only.

50

Belgium

Yes

Landline

Yes

Dashboard/API

Instant 

Adult services not allowed  

Proof of local address required

See also SMS+Voice

50

Bosnia And Herzegovina

 

No

Landline  

On request

1-5 Business days

Nomadic numbers (070) offered only.

50

Brazil

No

Landline  

Dashboard/API

Instant

 

50

British Virgin Islands

No

Landline Yes

On Request

40 business days

Worldwide address and letter of intent required. Inbound voice calls only.

 

Bulgaria

No

Landline  

Dashboard/API

Instant 

Adult services not allowed. Hefty fines if numbers are abused. Strictly no outbound calls. Suspicious call flows can be blocked for national calls

 

Max call duration (min): 60.

50

Canada

 

See SMS+Voice     

See SMS+Voice  

 

 

Cambodia

No

Landline  

On Request

2 weeks Company registration file, proof of address (e.g. utility bill), proof of identity (ID/Passport), contact person name and email

1

Cayman Islands

No

Landline  

Dashboard/API

Instant 

Video calls not supported.

50

Chile

Yes

Landline  

On request

14 Business days   

50

China

Yes

Landline  

On request

3 Weeks 

Company registration file, proof of address (e.g. utility bill), proof of identity (ID/Passport), more details of use case

2

Colombia

Yes

Landline  

Dashboard/API

Instant 

Adult services not allowed. Called back services not allowed.

2

Costa Rica

Yes

Landline  

On request

14 Business days  

2

Croatia

No

Landline  

On Request

2-3 Weeks The end-user (residential/corporate) must be located in the same geographic zone as the number. End-user address is required before activation.
Numbers are not allowed for calling card services 

50

Cyprus

Yes

Landline  

Dashboard/API

Instant   

50

Czechia

 

See SMS+Voice     

 See SMS+Voice

 

 

Denmark

Yes

Landline

Yes

On Request

2-3 Weeks 

Adult services not allowed

Proof of local address required

50

Dominica

No

Landline Yes

On request

40 business days Worldwide address and letter of intent required. Inbound voice calls only.

 

Dominican Republic

No

Landline  

Dashboard/API

Instant  

50

Ecuador

No

Mobile  

On Request

2-3 Weeks   

2

El Salvador

No

Landline  

Dashboard/API

Instant   

5

Estonia

Yes

Landline  Yes

On Request

2-3 Weeks  A copy of the ID/business registration document and address of the end-user are requested before activation 

50

Finland

Yes

Landline   On Request

1-2 Weeks

Adult services not permitted. Video calls not supported.

Local address required

See also SMS+Voice

50

Germany

Yes

Landline

Yes

On Request

1-3 Business days

Proof of local address required: ID copy for individual and business registration copy for business users.

 

For direct use only. Onward reselling of numbers is prohibited.

 

Proof of the number requirement
If more than three (3) telephone numbers are requested for an end customer contract, the end customer must provide proof of need (e.g. list of employees, list of extensions, circuit diagram, etc.) at the same time as the telephone number request.

 

When applying for more than one hundred (100) telephone numbers, the end customer must submit a certificate of need to the Federal Network Agency.

50

Georgia

Yes

Landline  

On Request

2-3 Weeks  

50

Ghana

No

Mobile  

On Request

1-2 Weeks  

50

Greece

No

Landline  

On Request

1-2 Weeks Local address is required. Proof of address may be requested at a later date.
Outbound calling from these numbers is strictly forbidden through any carrier.

50

Grenada

No

Landline  

Dashboard/API

Instant 

Video calls not supported

2

Guatemala

No

Landline

 

On Request

20-40 Business days

Outbound calling and calling card usage are not permitted.

Service description and a copy of company registration are mandatory.

3

Hong Kong

Yes 

Landline

Yes

On Request

2-3 weeks Company Name, Registered Address, Contact person Name, Phone Number and Contact email  30

Hungary

Yes

Landline  Yes

On Request

2-3 Weeks

Inbound voice only. Adult services not allowed.

The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of location can be requested and has to be received within 48 hours, otherwise the number could be disconnected. Valid proofs of address include an utility bills (all issued in the previous 6 months) and government documents (issued in the previous year)

50

India

Yes

Landline   On Request

1-2 weeks

Inbound only. Use case, traffic volume and worldwide address are required

10

Indonesia

Yes

Landline   On Request

3 weeks

Use case, traffic volume, call content & duration

20

Ireland

Yes

Landline

Yes

On Request

2-3 Weeks  The end user (residential/corporate) must be located in the same geographic zone as the number. End user address is required before activation 

50

Israel

No

Landline  

Dashboard/API

Instant 

The end user (residential/corporate) must be located in the same geographic zone as the number.

A copy of ID/Business registration, name and address of the end user are requested before the activation.

50

Italy

Yes

Landline

Yes

On Request

2-3 Weeks

Adult services not allowed

 

The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address is required before activation.

 

Information required;

 

Company name:
VAT code:
Fiscal code:
Local address (Corresponding to the same city/town/area of number provided):
Invoice address (if different from the above):
Authorised representative (person named on the business registration) details;
-Name
-Address
-Email
-Tel number
-Birth date
-Birth place
-Gender

 

Documents required;

 

Business registration document (showing local registered address)
ID copy of authorised business representative

50

Ivory Coast

Yes

Landline  

On Request

21 Business days  

50

Jamaica

No

Landline  

Dashboard/API

Instant   

2

Japan

Yes

Landline Yes

On Request

5-7 Business days  Purchase requirements available upon request  1 

Jordan

No

Landline  

On Request

1-5 Business days The numbers need to be connected to a real end user and need to generate traffic.  50

Kazakhstan

Yes

Landline  

On Request

5-7 Business days Passport or business registration copy required  10

Kenya

No

Landline  

Dashboard/API

Instant  

50

Kyrgyzstan

No

Landline

Yes

On Request

7-10 Business days

Business: Copy of business registration
Individual: Passport/ID copy
Registered address (within Kyrgyzstan)

 

Laos

No

Landline

Yes

On Request

3-4 weeks

Company registration file, proof of address (e.g. utility bill, not older than 6 months), contact person name, contact number and email

 

Latvia

No

Landline

Yes

Dashboard/API

Instant

Call through, dating, adult and group talk services not allowed

50

Lithuania

Yes

Landline  

On Request

1-3 Business Days  

The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address can be requested and has to be received within 48 hours, otherwise the number may be disconnected.

 

Numbers are for inbound voice only

50

Luxembourg

Yes

Landline Yes

On Request

5-10 Business Days

A copy of the ID/business registration document and address (National) of the end user are requested before activation.

50

Macao

No

Mobile  

On Request

1-3 Business Days   Use case and traffic volume are required. Inbound traffic only.

50

Malaysia

Yes

Landline Yes  On Request

3-5 Business days 

For individuals, Name, address, email address, passport/ID copy required.

For business users, business name, registered address, email and business registration copy required 

10

Mauritius

Yes

Mobile  

On Request

5-10 Business days 

· For individuals:

1. Color photo of the individual (selfie)

2. Title (Mr/Mrs/Miss) and name

3. Copy of national id or passport

4. Recent utility bill/proof of address (in Mauritius)

5. Phone number

6. Email

· For businesses:

1- Company name (a copy of Certificate of Incorporation in Mauritius to be provided)

2- Registered Address in Mauritius (a copy of a recent utility bill/proof of address to be provided)

3- Email address

4- Phone number

5- Representative’s Details:

i. Color photo of the individual (selfie)

ii. Copy of National id or passport

iii. Letter of Authorization on the letterhead of the company, signed by the authorized signatory of the company (please see a template attached)

50

Mexico

Yes

Landline  

Dashboard/API

Instant 

 

50

Moldova

No

Landline

 

On Request

1-3 Business days

Local address and business registration required

30

Montenegro

Yes

Landline

 

On Request

1-3 Business days

Max call duration is 180 mins

30

Morocco

No

Landline

 

On Request

20-40 Business days

A copy of company registration, business name, contact person name, phone numbers, and ID of legal representative

30

Myanmar

Yes

Landline

Yes

On Request

3 weeks

Business certificate, Proof of Address (Copy of Utility invoices not older than 6 months ago), contact person name, phone number & email are required

2

Netherlands

Yes

Landline

Yes

On Request

1-5 Business days

See also SMS+Voice

Local regulations in the Netherlands require that you provide a business or personal address in the same region as the number

50

New Zealand

Yes

Landline  

Dashboard/API

Instant  

30

Nicaragua

Yes

Mobile

 

On Request

1-5 Business days  

50

Nigeria

No

Landline

 

On Request

15 business days  

 

Norway

Yes

Landline

Yes

On Request

1-5 Business days Inbound voice only. Organisation number, company registered address (within Norway), street code, municipality number and proof of Norwegian business registration required.

50

Panama

No

Landline

Yes

Dashboard/API

Instant  The end user name and address (Global) are requested before activation.

50

Paraguay

Yes

Landline No

On Request 

5 Business days Numbers are not allowed for calling card or callback services.
Numbers can not be used for Gambling, Forex, Lottery and Adult Services.
Concurrent calls: 1
Max call duration (min): 120

 

Peru

No

Landline  

Dashboard/API

Instant   

50

Puerto Rico

Yes

 Landline Yes  On Request 

14 Business days

 

30

Philippines

Yes

Landline Yes On Request 4-5 weeks Company name, proof of local address, contact person name and phone number are required

1

Poland

No

Landline  

On Request

5-7 Business days

Adult services not allowed

Inbound voice only

Copy of ID/business registration required

 See also SMS+Voice

50

Portugal

Yes

Landline Yes 

Dashboard/API

Instant 

Adult services not allowed

Local regulations in Portugal require that you provide a business or personal address in the same region as the number. 
Outbound CLI not guaranteed for NOS and Vodafone.

50

Romania

No

Landline  

On Request

2-3 Weeks 

Adult services not allowed  

Inbound voice only (For 2-way voice please reach out to your Account Manager)

See also SMS+Voice

50

Saint Lucia

No

Landline

Yes

On Request

40 business days

Worldwide address and letter of intent required. Inbound voice calls only.

 

Saudi Arabia

Yes

Landline

Yes

On Request

10 business days

-5k minutes per month maximum

 

End user information required
-Copy Passport ID (DIRECTOR/OWNER)
-Company registration (Saudi Arabia)
-Content of the calls (LOI-any format)

-Local presence in Saudi Arabia required

2

Serbia

Yes

Landline

Yes

On Request

1-5 Business days  

50

Singapore

Yes

Landline

Yes

On Request

5-7 Business days 

For business users only, Company name, address (street, city, zipcode, country), contact person name, number and email address, Proof of end user address (business registration document of the company), and use case are required

1

Slovakia

Yes

Landline

Yes

On Request

10 business days

Local address, business registration document and letter of intent required.

 

Slovenia

Yes

Landline

Yes

On Request

5-7 Business days

Adult services not allowed.

Local address required

Numbers are for inbound voice only

50

South Africa

No

Landline Yes

Dashboard/API

Instant 

For GEO numbers the end user (residential/corporate) must be located in the same geographic zone as the number. End user address is requested before activation.

Excludes 8ta/telcom

50

South Korea

 

See SMS+Voice

 

 

See SMS+Voice 

 

 

Spain

Yes

Landline

Yes

On Request

1-2 Weeks 

Adult services not allowed. Proof of local address required

50

Sri Lanka

Yes

Mobile

Yes

On Request

20-60 Business days

Letter of intent (LOI) and worldwide address are required

50

Sweden

Yes

Landline

Yes

On Request

1-2 Weeks

Name, address, phone number and Tax ID of the End user are requested before activation.
For Corporate users: a copy of the business registration and an ID of the company representative are requested before activation.
For Individual users: a copy of the ID document is requested before activation.
For Outbound enabled Numbers: The End User (residential/corporate) must be located in the country (mainland).

 

Adult services not allowed  

See also SMS+Voice

50

Switzerland

Yes

Landline Yes

On Request

2-3 weeks

Adult services not allowed  Address required

50

Thailand

Yes

Landline  

On Request

3-5 Business days

End user company name, address, use case and traffic volume 

2

Tunisia

Yes

Landline  

On Request

3-5 Business Days

It is not permitted to make calls from the number/CLI.

50

Uganda

Yes

Landline   On Request

1-5 Business days 

 

50

Ukraine

No Landline Yes On Request

1-5 Business days

Not allowed for calling card and callback services.

Max call duration (min): 180
A copy of the ID/business registration document and a proof of address (not older than 6 months) are requested before activation.

50

United Arab Emirates

No

Landline Yes On Request

 

Inbound voice only

 

Requirements

  • Service form (provided on request)
  • UAE trade licence
  • Power of attorney for signing agent
  • UAE establishment card
  • Valid passport copy/Emirates ID of the sponsor
  • UAE tenancy contract
32

United Kingdom

Yes

Landline Yes Dashboard/API

Instant 

 UK address required

50 

United States

 

See SMS+Voice     

See SMS+Voice 

 

 

Venezuela

No

Landline  

Dashboard/API

Instant 

None

2

Vietnam

No

Landline  

On Request

2 Weeks 

Local entity only, Business registration certificate is required. Kindly note no IDD calls, no retail traffic (consumer to consumer), no marketing, phishing, gambling, drug or illegal traffic, no spam or voice OTP traffic

5

*Number Order Lead Time is an estimate and purchase requirements must be met prior. The lead time may increase if the requested geographical number range is not stocked.

Additional Information

More information can be found in the following articles: