SMS Numbers Features Overview SMS Numbers Features Overview

SMS Numbers Features Overview

Support Team

Question

In which countries does Vonage have virtual numbers for SMS?

Applies To

  • Virtual Numbers
  • SMS
  • Voice
  • Toll-Free
  • Regional Restrictions

Answer

The features of SMS numbers that Vonage has available are listed by country in the table below.

If you need to receive SMS in a country that isn't listed below, you can use numbers from one of the countries that has international reach. For maximum international inbound reach, we recommend numbers from Sweden (see also SMS + Voice Numbers Features Overview). This requires your customers to send international SMS.

For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to complete.

*International reach cannot be guaranteed for any country or number type

Country International Reach * Number Type Availability Number Order Lead Time* Purchase Requirements Notes
Australia   See SMS+Voice        
Austria   See SMS+Voice        
Belgium   See SMS+Voice        
Brazil No Mobile Dashboard/API Instant A2P, SPAM or Promotion - Prohibited  
Canada   See SMS+Voice        
Chile No Mobile On Request 3-5 Business days   Termination with response functionality (must send MT first in order for MO to work)
Colombia   See SMS+Voice        
Czechia   See SMS+Voice        
Estonia No Mobile Dashboard/API Instant    
Germany No Mobile On Request Up to 3 weeks

*Reselling or further assignment is not allowed.

The below information is required;

 

End user name:
End user address:
Contact name:
Contact tel:
Contact email:
Service description:
Message example:
MT forecast (outbound messages):
MO forecast (inbound messages):
Opt in information:
Opt out information:

  
Honduras No Mobile On Request Up to 3 weeks Need to provide traffic volumes  
Hong Kong   See SMS+Voice        
Hungary No Mobile Dashboard/API Instant    
India No Mobile Dashboard/API Instant Inbound only  
Indonesia   See SMS+Voice        
Israel   See SMS+Voice        
Italy No Mobile Dashboard/API Instant    
Lithuania No Mobile Dashboard/API Instant    
Luxembourg Yes, some Mobile On Request 2 weeks Worldwide name and address required  
Netherlands   See SMS+Voice        
Norway No Mobile Dashboard/API Instant    
Pakistan No Mobile On Request Best effort   Inbound-Only
Philippines No Mobile On request 1-3 business days P2P prohibited, A2P traffic is blocked by Globe when sending to Globe network  
Poland   See SMS+Voice        
Portugal No Mobile Dashboard/API Instant   See SMS+Voice
Puerto Rico   See SMS+Voice        
Russia   See SMS+Voice        
Saudi Arabia Yes Mobile On Request 2 weeks Enterprise name, website, use case, sample messages, estimated monthly volume and letter of authorization required. Numbers are approved on a case by case basis.  
Singapore Yes Mobile On request 2-3 weeks For business users only, Company name, address (street, city, zipcode, country), contact number and email address, Proof of end user address (business registration document of the company), and use case are required  
South Korea   See SMS+Voice        
Spain No Mobile On Request 3 business days SMS traffic only. Prohibited for use with Whatsapp or other 3rd party applications  
Spain No Landline Dashboard/API Instant   1:1 SMS Ratio required
Spain No Landline On Request 2 business days   1:1 SMS Ratio required
Sweden Yes Mobile On Request 1 week End Client Company Name
End Client Contact details (email & phone)
Service Description		 Phishing not allowed
Switzerland No Mobile Dashboard/API Instant   Inbound only
Thailand Yes - some Mobile On Request 2 weeks Use case and message template are required  
United Kingdom No Mobile On request 1 day  

See SMS+Voice

Inbound SMS from the Channel Islands is not supported
Ukraine No Mobile On request 4 weeks Company name, registration number, website, message templates, description of traffic required  
United States   See SMS+Voice        

*Number Order Lead Time is an estimate and purchase requirements must be met prior.

Additional Information

More information can be found in the following articles:

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