Toll-Free Numbers Features Overview
Question
In which countries does Vonage have toll-free numbers?
Applies To
- Toll-Free Numbers
- International Reach
- Number Availability
Answer
Toll-free numbers are inbound-only, unless stated otherwise. For numbers that are available for purchase on request, contact your account manager or submit a support request to start your order. On-demand requests can take up to three weeks to fulfill and may need to meet minimum volumes to be accepted.
Country |
Number Features |
Concurrent inbound calls per number |
Availability |
Number Order Lead Time* |
Notes & Purchase Requirements |
|
Australia |
No |
Voice |
20 |
On Request |
1-3 Business days |
|
Austria |
No |
Voice |
30 |
On Request |
1-3 Business days |
National address required |
Bahamas |
No |
Voice |
30 |
On Request |
20-40 Business days |
National reachability: C&W and Flow fixed and mobile networks. Letter of intent (LOI) is mandatory. Worldwide address is required. |
Barbados
|
No |
Voice |
30 |
On Request |
20-40 Business days |
National Reachability: C&W and Flow fixed and mobile networks. Letter of intent (LOI) is mandatory. Numbers are not allowed for calling card or callback services. |
Belgium |
No |
Voice |
20 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
Bolivia |
No |
Voice |
30 |
On Request |
Best effort, min 6 months |
Letter of intent (LOI) is mandatory. Worldwide address is required. |
Bosnia and Herzegovina |
No |
Voice |
15, extendable |
On Request |
1-3 Business days |
Name, address and service usage description are requested. |
Brazil |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card or callback services. |
Bulgaria |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
Cambodia |
No |
Voice |
1, extendable |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
Chile |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
China |
No |
Voice |
30 |
On Request |
3-5 Business days |
Purchase requirements apply, available upon request. |
Colombia |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
Costa Rica |
No |
Voice |
30 |
On Request |
|
Letter of intent (LOI) is mandatory. Worldwide address is required. |
Croatia |
No |
Voice |
30 |
On Request |
1-3 Business days |
Worldwide address and end user name are required. Numbers are not allowed for calling card services. |
Cyprus |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card or callback services. |
Czech Rep. |
No |
Voice |
30 |
On Request |
1-3 Business days |
-End user name and worldwide address is requested before activation. |
Denmark |
No |
Voice |
30 |
On Request |
1-3 Business days |
The End user name, worldwide address and service usage description are requested before the activation. |
Ecuador |
No |
Voice |
30 |
On Request |
1-5 Business days |
Letter of intent (LOI) is mandatory. Worldwide address is required. |
El Salvador |
No |
Voice |
30 |
On Request |
1 month |
Not accessible from Claro & Digicel network). Letter of intent (LOI) is mandatory. Worldwide address is required. |
Egypt |
No |
Voice |
30 |
On Request |
1-3 Business Days |
Letter of intent (LOI) is mandatory before activation. |
Estonia |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Finland |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
France |
No |
Voice |
20 |
On Request |
5-7 Business days |
Name, worldwide address, VAT id (SIREN number for French companies), telephone number, email address or http site and service usage description of the end user are requested before activation. |
Georgia |
No |
Voice |
30 |
On Request |
20-40 Business days |
Businesses: A copy of company registration, contact details (mail/phone), proof of address and Letter of intent (LOI). |
Germany |
No |
Voice |
20 |
On Request |
10-20 Business days |
An allocation letter (with a secret code) for ITFS number issued by BNetZA is requested. |
Greece |
No |
Voice |
30 |
On Request |
1-3 Business days |
Accessible from fixed and Cosmote mobile network only. |
Guatemala |
No |
Voice |
30 |
On Request |
20-40 Business days |
Proof of address (worldwide) and LOI (attached on company letterhead) are required. |
Hong Kong |
No |
Voice |
30 |
On Request |
1-3 Business days |
Worldwide address |
Hungary |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Iceland |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card or callback services. |
India |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card or callback services. Not accessible from Reliance Jio network. |
Indonesia |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for callback services. |
Ireland |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Israel |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Italy |
No |
Voice |
30 |
On Request |
1-3 Business days |
If a number is for call center activities, please note this Regulator’s rule: |
Jamaica |
No |
Voice |
30 |
On Request |
20-40 Business days |
National Reachability: C&W and Flow fixed and mobile networks. Letter of intent (LOI) is mandatory. |
Japan |
No |
Voice |
30 |
On Request |
3-4 Weeks |
Local entity information is required and detailed purchase requirements available upon request |
Jordan |
No |
Voice |
30 |
On Request |
1-3 Business days |
National Reachability: all fixed; Orange Jordan and Umniah mobile networks. Numbers cannot be assigned to residents/companies registered in Jordan. Numbers are not allowed for calling card services. Address (worldwide) and Letter of intent (LOI) are required. |
Kenya |
No |
Voice |
30 |
On Request |
90 business days |
|
South Korea |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Latvia |
No |
Voice |
5 |
On Request |
1-3 Business days |
|
Lithuania |
No |
Voice |
30 |
On Request |
1-3 Business days |
The end user address must be located in country (mainland). |
Luxembourg |
No |
Voice |
30 |
On Request |
1-3 Business days |
Worldwide address and end user name required. |
Malaysia |
No |
Voice |
30 |
On Request |
20-30 Business days |
Worldwide address and company registration document is required for business use or Passport or End-User ID is required for individuals use. |
Malta |
No |
Voice |
30 |
On Request |
1-3 Business days |
DTMF not supported. |
Mexico |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Moldova |
No |
Voice |
30 |
On Request |
40-60 Business days |
National reachability: Moldtelecom network. |
Monaco |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Morocco |
No |
Voice |
30 |
On Request |
20-40 Business days |
A copy of company registration file, proof of address and Letter of intent (LOI) are mandatory. |
Netherlands |
No |
Voice |
20 |
On Request |
4-12 Weeks |
A special Netherlands ITFS Number Order Form signed by the end user is requested. |
New Zealand |
No |
Voice |
20 |
On Request |
3-5 Business days |
|
Norway |
No |
Voice |
20 |
On Request |
1-14 Business days |
National business registration for business or National ID/passport copy for individuals required. Fixed callers pay no charge, mobile callers pay airtime. |
Oman |
No |
Voice |
30 |
On Request |
15-20 Business days |
Numbers cannot be assigned to residents/companies registered in Oman. Numbers are not allowed for calling card services. Address (worldwide) and Letter of intent (LOI) are required. |
Pakistan |
No |
Voice |
30 |
On Request |
45-60 Business days |
Business registration document (worldwide) and Letter of intent (LOI) are mandatory. Kindly note mobile access especially from Zong is not guaranteed. |
Panama |
No |
Voice |
30 |
On Request |
1-3 months |
Letter of intent (LOI) is mandatory. |
Paraguay |
No |
Voice |
30 |
On Request |
20-60 Business days |
Numbers only accessible from fixed networks. Proof of address (worldwide) and Letter of intent (LOI) are mandatory. Numbers are not allowed for calling card services. |
Peru |
No |
Voice |
30 |
On Request |
10-15 Business days |
Business registration or passport/ end-User ID, email address and phone number of the end user are required. In country address is required. |
Philippines |
No |
Voice |
30 |
On Request |
5-10 Business days |
Numbers only accessible from PLDT (fixed line) and the Smart + Digitel mobile networks. |
Poland |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Portugal |
No |
Voice |
30 |
On Request |
20-30 Business days |
Name, Portugal address, a copy of the ID/business registration document and VAT id of the end user are required. |
Qatar |
No |
Voice |
30 |
On Request |
20-30 business days |
National reachability: Qtel fixed & mobile, Vodafone mobile networks. Worldwide address and Letter of intent (LOI) are mandatory. Numbers cannot be assigned to residents/companies registered in Qatar. Numbers are not allowed for calling card services. |
Romania |
No |
Voice |
30 |
On Request |
1-3 Business days |
National reachability: Fix access only. |
Russia |
No |
Voice |
20 |
On Request |
1-3 Business days |
The following is required;
Numbers are not allowed for calling card services. |
Saudi Arabia |
No |
Voice |
30 |
On Request |
1-5 Business days |
Letter of intent (LOI) is mandatory. Worldwide address is required. |
Serbia |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
Singapore |
No |
Voice |
30 |
On Request |
1-3 Business days |
End user name is requested before activation. |
Slovakia |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
Slovenia |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
South Africa |
No |
Voice |
30 |
On Request |
40-60 Business days |
Letter of intent (LOI) is mandatory. Customer may request up to 9 toll free numbers under one LOI. Numbers are not allowed for calling card or callback services. Resellers must be licensed or have a license exemption under the ECA. Max call duration (min): 300.
National South Africa address required. |
Spain |
No |
Voice |
20 |
On Request |
1-3 Business days |
|
Sri Lanka |
No |
Voice |
30 |
On Request |
20-30 Business days |
Letter of intent (LOI) and worldwide address are required |
Sweden |
No |
Voice |
30 |
On Request |
1-3 Business days |
-Name, address, phone number and Tax ID of the End user are requested before activation. |
Switzerland |
No |
Voice |
30 |
On Request |
5-10 Business days |
Business registration or passport/ end-User ID is required. Worldwide address is required. |
Taiwan |
No |
Voice |
30 |
On Request |
1-3 Business days |
Business Registration Certificate is required. |
Tanzania |
No |
Voice |
30 |
On Request |
10-15 Business days |
Worldwide address and Letter of intent (LOI) are required. |
Thailand |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
Trinidad and Tobago
|
No |
Voice |
|
|
|
Company registration file, proof of address and Letter of Intent (LOI) are mandatory. |
Turkey |
No |
Voice |
30 |
On Request |
10-15 Business days |
Letter of Intent (LOI) is mandatory. For companies registered in Turkey a business registration document is requested additionally. |
Uganda |
No |
Voice |
30 |
On Request |
1-3 Business days |
|
Ukraine |
No |
Voice |
30 |
On Request |
1-3 Business days |
Numbers are not allowed for calling card services. |
United Arab Emirates |
No |
Voice |
30 |
On Request |
3-7 Business days |
Letter of Intent required by customer. -Name, address and service usage description are requested before activation. |
United Kingdom |
No |
Voice |
20 |
Instant |
|
|
United States |
No |
Voice, SMS |
30 |
Instant |
If you have an existing US toll free we can port it for you to enable SMS. You can port up to 50 numbers free of charge. | |
United States |
No |
Voice |
30 |
Instant |
||
Uruguay |
No |
Voice |
30 |
On Request |
3-5 Business days |
Letter of intent (LOI) is mandatory and worldwide address is required. |
Vietnam |
No |
Voice |
30 |
On Request |
1-3 Business days |
Worldwide address is required. Numbers cannot be assigned to residents/companies registered in Vietnam. 3 numbers will be assigned, 1 number for Mobifone mobile network, 1 for Viettel fixed and mobile network and last 1 for VNPT fixed network, Vinaphone Mobile, and SPT network. |
*Number Order Lead Time is an estimate and purchase requirements must be met prior.
Additional Information
For more information, see the following articles:
- For non-toll-free SMS-only number features, see SMS Numbers Features Overview.
- For non-toll-free Voice-only number features, see Voice Numbers Features Overview.
- For non-toll-free SMS+Voice number features, see SMS + Voice Numbers Features Overview.
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