Toll-Free Numbers Features Overview

Vonage API Tech Support August 07, 2024 09:00

Question

In which countries does Vonage have toll-free numbers?

Applies To

Toll-Free Numbers
International Reach
Number Availability

Answer

Toll-free numbers are inbound-only, unless stated otherwise. For numbers that are available for purchase on request, contact your account manager or submit a support request to start your order. On-demand requests can take up to three weeks to fulfill and may need to meet minimum volumes to be accepted.

Country	International Reach	Number Features	Concurrent inbound calls per number	Availability	Number Order Lead Time*	Notes & Purchase Requirements
Australia	No	Voice	20	On Request	1-3 Business days
Austria	No	Voice	30	On Request	1-3 Business days	National address required
Bahamas	No	Voice	30	On Request	20-40 Business days	National reachability: C&W and Flow fixed and mobile networks. Letter of intent (LOI) is mandatory. Worldwide address is required. Numbers are not allowed for calling card or callback services.
Barbados	No	Voice	30	On Request	20-40 Business days	National Reachability: C&W and Flow fixed and mobile networks. Letter of intent (LOI) is mandatory. Numbers are not allowed for calling card or callback services.
Belgium	No	Voice	20	On Request	1-3 Business days	Numbers are not allowed for calling card services.
Bolivia	No	Voice	30	On Request	Best effort, min 6 months	Letter of intent (LOI) is mandatory. Worldwide address is required.
Bosnia and Herzegovina	No	Voice	15, extendable	On Request	1-3 Business days	Name, address and service usage description are requested.
Brazil	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card or callback services.
Bulgaria	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
Cambodia	No	Voice	1, extendable	On Request	1-3 Business days	Numbers are not allowed for calling card services.
Chile	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
China	No	Voice	30	On Request	3-5 Business days	Purchase requirements apply, available upon request.
Colombia	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
Costa Rica	No	Voice	30	On Request		Letter of intent (LOI) is mandatory. Worldwide address is required. Numbers are not allowed for calling card or callback services.
Croatia	No	Voice	30	On Request	1-3 Business days	Worldwide address and end user name are required. Numbers are not allowed for calling card services.
Cyprus	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card or callback services.
Czech Rep.	No	Voice	30	On Request	1-3 Business days	-End user name and worldwide address is requested before activation. -Numbers are not allowed for calling card services. -Resellers must be notified at RTR. Notification form can be found here: https://epekform.ctu.cz/Epek/Krok1 -Max call duration (min): 60.
Denmark	No	Voice	30	On Request	1-3 Business days	The End user name, worldwide address and service usage description are requested before the activation.
Ecuador	No	Voice	30	On Request	1-5 Business days	Letter of intent (LOI) is mandatory. Worldwide address is required. Numbers are not allowed for calling card or callback services. Calls from CNT fixed and mobile are free for the callers. Calls from other networks may be not free of charge for the caller.
El Salvador	No	Voice	30	On Request	1 month	Not accessible from Claro & Digicel network). Letter of intent (LOI) is mandatory. Worldwide address is required.
Egypt	No	Voice	30	On Request	1-3 Business Days	Letter of intent (LOI) is mandatory before activation. Numbers cannot be assigned to residents/companies registered in Egypt. Numbers are not allowed for calling card services. Please note that in case a number does not generate any traffic during 6 consecutive months, the number may be disconnected. National reachability: from TE landlines and all mobile operators in Egypt.
Estonia	No	Voice	30	On Request	1-3 Business days
Finland	No	Voice	30	On Request	1-3 Business days
France	No	Voice	20	On Request	5-7 Business days	Name, worldwide address, VAT id (SIREN number for French companies), telephone number, email address or http site and service usage description of the end user are requested before activation.
Georgia	No	Voice	30	On Request	20-40 Business days	Businesses: A copy of company registration, contact details (mail/phone), proof of address and Letter of intent (LOI). Individual use: A copy of ID, proof of address and Letter of intent (LOI).
Germany	No	Voice	20	On Request	10-20 Business days	An allocation letter (with a secret code) for ITFS number issued by BNetZA is requested.
Greece	No	Voice	30	On Request	1-3 Business days	Accessible from fixed and Cosmote mobile network only.
Guatemala	No	Voice	30	On Request	20-40 Business days	Proof of address (worldwide) and LOI (attached on company letterhead) are required.
Hong Kong	No	Voice	30	On Request	1-3 Business days	Worldwide address
Hungary	No	Voice	30	On Request	1-3 Business days
Iceland	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card or callback services.
India	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card or callback services. Not accessible from Reliance Jio network.
Indonesia	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for callback services.
Ireland	No	Voice	30	On Request	1-3 Business days
Israel	No	Voice	30	On Request	1-3 Business days
Italy	No	Voice	30	On Request	1-3 Business days	If a number is for call center activities, please note this Regulator’s rule: - It is compulsory to inform the calling customer about the location of the call center operator who is answering (agent). - In case the agent is located in an extra-EU Country it must be possible for the customer’s call to be immediately forwarded to another call center located in the European Community.
Jamaica	No	Voice	30	On Request	20-40 Business days	National Reachability: C&W and Flow fixed and mobile networks. Letter of intent (LOI) is mandatory.
Japan	No	Voice	30	On Request	3-4 Weeks	Local entity information is required and detailed purchase requirements available upon request
Jordan	No	Voice	30	On Request	1-3 Business days	National Reachability: all fixed; Orange Jordan and Umniah mobile networks. Numbers cannot be assigned to residents/companies registered in Jordan. Numbers are not allowed for calling card services. Address (worldwide) and Letter of intent (LOI) are required.
Kenya	No	Voice	30	On Request	90 business days
South Korea	No	Voice	30	On Request	1-3 Business days
Latvia	No	Voice	5	On Request	1-3 Business days
Lithuania	No	Voice	30	On Request	1-3 Business days	The end user address must be located in country (mainland). A proof of location can be requested and has to be received within 48 hours, otherwise the number could be disconnected. Valid proofs of address include an utility bills (all issued in the previous 6 months) and government documents (issued in the previous year).
Luxembourg	No	Voice	30	On Request	1-3 Business days	Worldwide address and end user name required.
Malaysia	No	Voice	30	On Request	20-30 Business days	End user name, email-id ,Worldwide address and company registration document is required for business use or Passport or End-User ID is required for individuals use.
Malta	No	Voice	30	On Request	1-3 Business days	DTMF not supported.
Mexico	No	Voice	30	On Request	1-3 Business days
Moldova	No	Voice	30	On Request	40-60 Business days	National reachability: Moldtelecom network.
Monaco	No	Voice	30	On Request	1-3 Business days
Morocco	No	Voice	30	On Request	20-40 Business days	A copy of company registration file, proof of address and Letter of intent (LOI) are mandatory. Outbound calling is not permitted. Calling card usage is not permitted.
Netherlands	No	Voice	20	On Request	4-12 Weeks	A special Netherlands ITFS Number Order Form signed by the end user is requested. Maximum of 5 numbers can be allocated to the same end user, and each number has to be used for different service.
New Zealand	No	Voice	20	On Request	3-5 Business days
Norway	No	Voice	20	On Request	1-14 Business days	National business registration for business or National ID/passport copy for individuals required. Fixed callers pay no charge, mobile callers pay airtime.
Oman	No	Voice	30	On Request	15-20 Business days	Numbers cannot be assigned to residents/companies registered in Oman. Numbers are not allowed for calling card services. Address (worldwide) and Letter of intent (LOI) are required.
Pakistan	No	Voice	30	On Request	45-60 Business days	Business registration document (worldwide) and Letter of intent (LOI) are mandatory. Kindly note mobile access especially from Zong is not guaranteed.
Panama	No	Voice	30	On Request	1-3 months	Letter of intent (LOI) is mandatory.
Paraguay	No	Voice	30	On Request	20-60 Business days	Numbers only accessible from fixed networks. Proof of address (worldwide) and Letter of intent (LOI) are mandatory. Numbers are not allowed for calling card services.
Peru	No	Voice	30	On Request	10-15 Business days	Business registration or passport/ end-User ID, email address and phone number of the end user are required. In country address is required.
Philippines	No	Voice	30	On Request	5-10 Business days	Numbers only accessible from PLDT (fixed line) and the Smart + Digitel mobile networks.
Poland	No	Voice	30	On Request	1-3 Business days
Portugal	No	Voice	30	On Request	20-30 Business days	Name, Portugal address, a copy of the ID/business registration document and VAT id of the end user are required.
Qatar	No	Voice	30	On Request	20-30 business days	National reachability: Qtel fixed & mobile, Vodafone mobile networks. Worldwide address and Letter of intent (LOI) are mandatory. Numbers cannot be assigned to residents/companies registered in Qatar. Numbers are not allowed for calling card services.
Romania	No	Voice	30	On Request	1-3 Business days	National reachability: Fix access only.
Russia	No	Voice	20	On Request	1-3 Business days	The following is required; Use case Name and address Birthdate and place of contact person Proof of address Business registration Numbers are not allowed for calling card services.
Saudi Arabia	No	Voice	30	On Request	1-5 Business days	Letter of intent (LOI) is mandatory. Worldwide address is required. Numbers are not allowed for calling card services.
Serbia	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
Singapore	No	Voice	30	On Request	1-3 Business days	End user name and worldwide address are required before activation. Numbers are not allowed for calling card services.
Slovakia	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
Slovenia	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
South Africa	No	Voice	30	On Request	40-60 Business days	Letter of intent (LOI) is mandatory. Customer may request up to 9 toll free numbers under one LOI. Numbers are not allowed for calling card or callback services. Resellers must be licensed or have a license exemption under the ECA. Max call duration (min): 300. National South Africa address required.
Spain	No	Voice	20	On Request	1-3 Business days	End user name and worldwide address required.
Sri Lanka	No	Voice	30	On Request	20-30 Business days	Letter of intent (LOI) and worldwide address are required
Sweden	No	Voice	30	On Request	1-3 Business days	-Name, address, phone number and Tax ID of the End user are requested before activation. -For Corporate users: a copy of the business registration is requested before activation. -For Individual users: a copy of the ID document is requested before activation. -Resellers have to notify their activity to the Swedish NRA. More info: https://www.pts.se/sv/bransch/telefoni/anmalningsplikt/
Switzerland	No	Voice	30	On Request	5-10 Business days	Business registration or passport/ end-User ID is required. Worldwide address is required.
Tanzania	No	Voice	30	On Request	10-15 Business days	Worldwide address and Letter of intent (LOI) are required.
Thailand	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
Trinidad and Tobago	No	Voice				Company registration file, proof of address and Letter of Intent (LOI) are mandatory. Only access from fixed line and calling card usage is not permitted.
Turkey	No	Voice	30	On Request	10-15 Business days	Letter of Intent (LOI) is mandatory. For companies registered in Turkey a business registration document is requested additionally. Numbers are not allowed for calling card services. (0811) numbers are only accessible from Turk Telekom Fixed network. (0812) numbers are only accessible from Turkcell network.
Uganda	No	Voice	30	On Request	1-3 Business days
Ukraine	No	Voice	30	On Request	1-3 Business days	Numbers are not allowed for calling card services.
United Arab Emirates	No	Voice	30	On Request	3-7 Business days	Letter of Intent required by customer. -Name, address and service usage description are requested before activation. -Letter of intent (LOI) is mandatory and should be provided on a Company letter head. -Numbers cannot be assigned to residents/companies registered in UAE. -Numbers are not allowed for calling card services. -Please note that in case a number does not generate any traffic during 6 consecutive months, the carrier is entitled to disconnect the concerned number. -Max call duration (min): 180.
United Kingdom	No	Voice	20	Dashboard/API	Instant
United States	Yes	Voice, SMS	30	Dashboard/API	Instant	2-way voice and SMS. If you have an existing US toll free we can port it for you to enable SMS. You can port up to 50 numbers free of charge.
United States	Yes	Voice	30	Dashboard/API	Instant	2-way voice.
Uruguay	No	Voice	30	On Request	3-5 Business days	Letter of intent (LOI) is mandatory and worldwide address is required.
Vietnam	No	Voice	30	On Request	1-3 Business days	Worldwide address is required. Numbers cannot be assigned to residents/companies registered in Vietnam. 3 numbers will be assigned, 1 number for Mobifone mobile network, 1 for Viettel fixed and mobile network and last 1 for VNPT fixed network, Vinaphone Mobile, and SPT network.

*Number Order Lead Time is an estimate and purchase requirements must be met prior.

Additional Information

For more information, see the following articles:

For non-toll-free SMS-only number features, see SMS Numbers Features Overview.
For non-toll-free Voice-only number features, see Voice Numbers Features Overview.
For non-toll-free SMS+Voice number features, see SMS + Voice Numbers Features Overview.

Articles in this section

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