SMS Numbers Features Overview
Question
In which countries does Vonage have virtual numbers for SMS?
Applies To
- Virtual Numbers
- SMS
- Voice
- Toll-Free
- Regional Restrictions
Answer
The features of SMS numbers that Vonage has available are listed by country in the table below.
If you need to receive SMS in a country that isn't listed below, you can use numbers from one of the countries that has international reach. For maximum international inbound reach, we recommend numbers from Sweden (see also SMS + Voice Numbers Features Overview). This requires your customers to send international SMS.
For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to complete.
*International reach cannot be guaranteed for any country or number type
| Country | International Reach * | Number Type | Availability | Number Order Lead Time* | Purchase Requirements | Notes |
| Australia | See SMS+Voice | |||||
| Austria | See SMS+Voice | |||||
| Belgium | See SMS+Voice | |||||
| Brazil | No | Mobile | Dashboard/API | Instant | A2P, SPAM or Promotion - Prohibited | |
| Canada | See SMS+Voice | |||||
| Chile | No | Mobile | On Request | 3-5 Business days | Termination with response functionality (must send MT first in order for MO to work) | |
| Colombia | See SMS+Voice | |||||
| Czechia | See SMS+Voice | |||||
| Estonia | No | Mobile | Dashboard/API | Instant | ||
| France | See SMS+Voice | |||||
| Germany | No | Mobile | On Request | Up to 3 weeks |
*Reselling or further assignment is not allowed. The below information is required;
End user name: |
|
| Honduras | No | Mobile | On Request | Up to 3 weeks | Need to provide traffic volumes | |
| Hong Kong | See SMS+Voice | |||||
| Hungary | No | Mobile | Dashboard/API | Instant | ||
| India | No | Mobile | Dashboard/API | Instant | Inbound only | |
| Indonesia | See SMS+Voice | |||||
| Israel | See SMS+Voice | |||||
| Italy | No | Mobile | Dashboard/API | Instant | ||
| Lithuania | No | Mobile | Dashboard/API | Instant | ||
| Luxembourg | Yes, some | Mobile | On Request | 2 weeks | Worldwide name and address required | |
| Malawi | No | Mobile | On Request | 5 weeks | ||
| Netherlands | See SMS+Voice | |||||
| Norway | No | Mobile | Dashboard/API | Instant | ||
| Pakistan | No | Mobile | On Request | Best effort | Inbound-Only | |
| Philippines | No | Mobile | On request | 1-3 business days | P2P prohibited, A2P traffic is blocked by Globe when sending to Globe network | |
| Poland | See SMS+Voice | |||||
| Portugal | No | Mobile | Dashboard/API | Instant | See SMS+Voice | |
| Puerto Rico | See SMS+Voice | |||||
| Russia | See SMS+Voice | |||||
| Saudi Arabia | Yes | Mobile | On Request | 2 weeks | Enterprise name, website, use case, sample messages, estimated monthly volume and letter of authorization required. Numbers are approved on a case by case basis. | |
| Singapore | Yes | Mobile | On request | 2-3 weeks | For business users only, Company name, address (street, city, zipcode, country), contact number and email address, Proof of end user address (business registration document of the company), and use case are required | |
| South Africa | No | Landline | Dashboard/API | Instant | 1:1 SMS Ratio required | |
| South Korea | See SMS+Voice | |||||
| Spain | No | Mobile | Dashboard/API | Instant | ||
| Spain | No | Landline | On Request | 2 business days | 1:1 SMS Ratio required | |
| Sweden | Yes | Mobile | On Request | 1 week | End Client Company Name End Client Contact details (email & phone) Service Description |
Phishing not allowed |
| Switzerland | No | Mobile | Dashboard/API | Instant | Inbound only | |
| Thailand | Yes - some | Mobile | On Request | 2 weeks | Use case and message template are required | |
| United Kingdom | No | Mobile | On request | 1 day |
Inbound SMS from the Channel Islands is not supported |
|
| Ukraine | No | Mobile | On request | 4 weeks | Company name, registration number, website, message templates, description of traffic required | |
| United States | See SMS+Voice |
*Number Order Lead Time is an estimate and purchase requirements must be met prior.
Additional Information
More information can be found in the following articles:
- Features and Restrictions of SMS by Country
- For combined SMS and voice number features, see SMS + Voice Numbers Features Overview
- For voice-only number features, see Voice Numbers Features Overview
- For toll-free number features, see Toll-free Numbers Features Overview
- 10DLC - Guidelines for brand creation
- 10 DLC Brand Vetting
- 10 DLC Campaign Registration Guide
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