Vonage API Help Center Vonage API Help Center

About Support

Information about Vonage API Support.

How to raise a request with Vonage API Support Help Center?
ObjectiveTo guide customers on how to submit a request to the API Suppor...
How does the “Ask AI” button and "Submit a Support request" form work?
Question How does the “Ask AI” button  and "Submit a Support request" fo...
Vonage API Solutions
Vonage offers numerous API solutions; use this article to access resourc...
How can I access my Support tickets?
Question How can I access my Support tickets? Applies To Vonage Video A...
How to Access the Live Chat with Support Agent
Objective Accessing the live chat with the Support team. Applies To Sup...
Vonage API Support Incident Handling
Question How does Vonage API Support handle incidents that affect user e...
Vonage API Services Support Plans
Question What are the different types of support plans available for Von...
How to check information about historical incidents
Question How can I get the information about historical incidents after ...
Managing your Service Status Notifications (Status Page)
Objective How can I change notifications of Vonage API outages? Applies ...
Unsubscribing from Service Status Notifications (Status Page)
Objective How can I stop getting notifications of Vonage API outages? Ap...
Subscribing to new Service Status Notifications (Status Page)
Objective How can I automatically get notifications of Vonage API outage...
How can I set the ticket priority when contacting API Support via Email?
When a customer contacts API Support over email, the default priority wi...
What are the best practices when creating a support ticket?
Question What information do I need to provide when creating a technical...
Vonage API Support Priorities, Hours, and Holidays
OverviewThis article explains some key information about working with Vo...