When a customer contacts API Support over email, the default priority will be Normal (see priority descriptions on this article: https://help.nexmo.com/hc/en-us/articles/115008682828-Vonage-API-Support-Priorities-Hours-and-Holidays).
Customers who would like to set the priority, but prefer not to submit tickets via the Support portal, can include the following strings on the email submission. Please take note the character strings need to be provided in the initial email submitting the ticket.
| Text to include in initial email | Ticket Priority |
| email-priority-urgent | Urgent |
| email-priority-high | High |
| email-priority-normal | Normal |
| email-priority-low | Low |
Articles in this section
- How to raise a request with Vonage API Support Help Center?
- How does the “Ask AI” button and "Submit a Support request" form work?
- Vonage API Solutions
- How can I access my Support tickets?
- How to Access the Live Chat with Support Agent
- Vonage API Support Incident Handling
- Vonage API Services Support Plans
- How to check information about historical incidents
- Managing your Service Status Notifications (Status Page)
- Unsubscribing from Service Status Notifications (Status Page)