How to Access the Live Chat with Support Agent

Objective

Accessing the live chat with the Support team.

Applies To

• Video API
• Support via Chat
• Any customer with Enterprise, Premier, Premium, or Priority Support Pack

Contents

• Procedure for Vonage Video API Opentok Environment
• Procedure for Vonage Video API Unified Environment
• Additional Information

How to recognise if I'm using Vonage Video API Unified Environment or Vonage Video API OpenTok environment?

Procedure for Vonage Video API Opentok Environment

1. Log in to your Video API Opentok Environment Dashboard.
2. Hover over Help.
   
3. Select Find Answers.
   
4. On the bottom right corner of the page, click Help.
   
5. In the chat window, click Get in touch.
   
6. Select Live chat and an available support agent will help you.
   

Procedure for Vonage Video API Unified Environment

1. Log in to your Video API Unified Environment Dashboard.
2. On the left pane, scroll down and click Support.
   
3. On the bottom right corner of the page, click Help.
   
4. In the chat window, click Get in touch.
   
5. Select Live chat and an available support agent will help you.
   

Additional Information

If Get in touch option is not available please use Live chat button instead.

For more information about Support Pack, see our Support Packs of API Services.