Objective

How to start bot flow in the Customer Action panel

Applies To

• Jumper
• Live chat
• Customer Action panel

Procedure

The “Start Bot Flow” action is used to pass the customer back into the Bot flow and initiate a particular Bot flow created in the Jumper Bot Builder that the human agent chooses for the customer.

1. Click the “Start Bot Flow” action

2. Choose the Bot that you want the customer to checkout with, then click on share.

3. An alert will pop up with note stating any automated conversation that customer is interating will come to end, if you want to confirm sharing the bot flow, click on Yes

4. Once you confirm, The conversation will disappear from your Active Chats.

Note: Generally,  If you’re consulting the user through Live Chat, we recommend using Share Product Details and Create Order to convert the sale instead of passing them back to the Bot.