How to start product flow in the Customer Action panel
- Live chat
- Customer Action panel
The “Start Product Flow” action is used to pass the customer back into the Bot flow and initiate a self checkout journey for a single product that the human agent chooses for the customer.
1. Click the “Start Product Flow” in the action panel.
2. Choose the product that you want the customer to checkout with.
3. An alert will pop up with a note stating any automated conversation that customer is interating will come to an end, if you want to confirm sharing product flow, click on Yes.
Note: Generally, If you’re consulting the user through Live Chat, we recommend using Share Product Details and Create Order to convert the sale instead of passing them back to the Bot.