Live chat Customer Action panel - Start Collection Flow

Objective

How to start collection flow in the Customer Action panel

Applies To

• Jumper
• Live chat
• Customer Action panel

Procedure

The “Start Collection Flow” action is used to pass the customer back into the Bot flow and initiate a self checkout journey for a particular Collection of products that the human agent chooses for the customer.

1. Click the “Start Collection Flow” action

2. Choose the collection that you want the customer to checkout with, then click on share.

3. An alert will pop up with a note stating any automated conversation that customer is interating will come to end, if you want to confirm sharing collection flow click on

4. Once you confirm, The conversation will disappear from your Active Chats.

Note: Generally,  If you’re consulting the user through Live Chat, we recommend using Share Product Details and Create Order to convert the sale instead of passing them back to the Bot.