Objective

Setting up ‘Notification messages’ on Jumper Dashboard

Applies To

• Jumper
• FB Messenger Notifications

Procedure

Setting it up in 3 easy steps within Jumper:

• Step One - Create the opt-in template
• Step Two - Send the opt-in template within a bot, or via Live Chat to get users to opt in / subscribe
• Step Three - Send notifications via Broadcast
  
  

Step 1: Create the Opt-in template

1. In Jumper dashboard, head over to Sales channels > Facebook and look for the “Opt-in notifications”.
   
2. Create a new opt-in message:
   Card Title: Max. 65 characters
   Card Image: Less than 4 MB, with 1.91:1 ratio
   Frequency: Select Daily / Weekly / Monthly
   
3. Save
   
   Note: You cannot edit the subtitle “You may receive…” or the text “Get <frequency> messages”

Step 2: Send the Opt-in template via Live Chat or Bot Builder

From Jumper, the opt-in template can be sent to the end-users in two ways: Embedded within the bot, or by an agent in Live Chat.

Live Chat

1. Right below the composer input, the agent can select “Send opt-in notification”.
   
   
   
2. Select the relevant template you want to send to the user. This will show a dropdown of all opt-in templates created in Step 1.
   
   
   
3. Hit Send, which will immediately send the opt-in template to the user.

Bot Builder (New Version)

1. Using the new bot builder, you can now include the Notifications opt-in template as part of the flow.
   
   
2. Add it at your desired step, and this will capture the user’s opt-in.
   
   
   

Step 3: Send notifications via Broadcast

For sending out notifications, you can use the broadcast module under Automated Responses > Broadcast

Setting up the Audience for Opt-in Broadcast:

1. Create a new broadcast, and select Messenger
   
2. Create the new message type, that you want to send to users who have opted in
   
3. Under Objective, select Opt-in notification and select the appropriate opt-in notification template.
   
4. Next, schedule the broadcast, or send the broadcast immediately.
   
   
   Note: the broadcast will pull a list of all users who have subscribed at the time of sending. Also, there is a 15-minute lag between when a user opts in and when he or she will be marked as subscribed.
   
   

Setting up the message for broadcast:

1. Select the message type that you want to send.
   Recommendation: Always create a message with a button, quick reply or carousel if you need action from the user.
2. Set up the right action on the button - if unsure, check with your Jumper account manager/customer success manager
   
   

If you have been given a payload, select “Custom payload” on the options for button actions, and enter the payload.

3. See below the different types of messages:
   

• Text: Text-only message with the option to add up to 3 buttons
• Image: Image only (no buttons/quick replies)
• Video: Video only (no buttons/quick replies)
• Carousel: Image, title text (20 characters), Subtitle (60 characters) with a button
• Quick reply: Text-only message with the option to add up to 10 quick reply buttons