Question

When are invoices generated?

Applies To

• Invoices
• PayPal
• Credit Cards
• Billing and Payments

Answer

Bank Transfer Invoices

For bank transfers, a pro-forma invoice is generated automatically and sent via email when creating a new bank transfer payment. A final invoice is generated immediately after the payment has cleared in Vonage's bank account and it will be sent to your Finance email address. Banks normally take 1-3 working days to process payments. The final bank transfer invoice cannot be re-generated on the dashboard for Prepaid accounts. If you would like it to be resent to your email, please contact support for assistance.

PayPal Payment Invoices

For PayPal payments, a final invoice is automatically generated upon receipt of payment, which can be requested from the Billing and Payment section of the Vonage API account dashboard.

Credit Card Payment Invoices

Invoices for credit card payments can take up to 72 hours to be generated while the payment is pending. During this period, the link to request an invoice is greyed out to indicate that your payment is still pending.

Note: Vonage uses a third party provider to generate the invoices, so they are not directly available to download from your account. By clicking the envelope icon next to the payment, Vonage will request an invoice to be generated and sent to the email address associated with your account, or the email address you have defined on the Billing and Payments page of your account dashboard. This invoice emailing functionality is only available once per payment from the Dashboard.

Additional Information

For more information, see:

• Who can receive an invoice?
• How can I get an invoice if I pay via PayPal or credit card?
• Why can't I create an invoice?
• Credit Card Invoice Link Not Available