Please tell us what kind of assistance you need here.
Please do not share your API secret or password. Support only needs to know your API key (account ID), and not your full credentials.
PayPal transaction ID (or Nexmo invoice number)
Date and time (including timezone) of the incident/transaction/request. Format YYYY-MM-DD & HH:MM:SS (e.g. 2014- 10- 25 13:36:45 UTC)