Objective

Connecting your Facebook page to your Jumper.ai account.

Applies To

• Facebook
• Jumper

Procedure

To connect your Facebook page and Messenger to Jumper, its a quick two-step process.

• Identify user with the Admin role to Facebook page. The user with the Admin role to the Facebook page you wish to get connected to Jumper should have access to the Jumper platform. Any other role may not work optimally, as Jumper may not get the permissions required to operate the platform.

Make sure the user has an Admin role for the Facebook Page, and not the Facebook Business Manager.

1. 1. From the left menu, go to Sales Channels > Facebook.
   2. Click Connect.
      
   3. When the Facebook pop-up asks for permissions, ensure you provide all permissions as they will be required for the full functionality.
   4. On the next page, you will see a list of pages you have permissions for. Select the page you wish to connect and continue.
      

Don’t see your Facebook page listed?

If you have created a Facebook page recently, it may not appear in the list above. If this is your only Jumper account, follow the steps below to resolve this issue. If you have multiple accounts, reach out to your account manager.

1. Go to your Facebook Settings page (not Facebook business).

2. From the left menu, go to Business Integrations.
   
3. Click View and Edit next to the Jumper.ai app, and in the pop-up, make sure the checkbox for your Facebook page is checked across every permission.

If the above doesn’t resolve the issue, try the following:

1. 1. Alternatively, select the checkbox next to View and Edit next to the Jumper.ai app, and select Remove. Note: Do not click Remove if you have multiple Jumper accounts. In this case, reach out to your account manager via email.
      
   2. Once removed, go back to the Jumper dashboard, to the Sales Channels > Facebook page and do the connection again.