Using Message Shortcuts in Live Chat
Objective
Using message shortcuts in Jumper Live Chat.
Applies To
- Jumper.ai
- Live Chat
Procedure
Message shortcuts is a handy tool to help you keep a consistent brand language and tonality, and assist your agents to respond quickly to customers for some commonly asked questions.
- In Live Chat, go to the conversation and the composer input section.
- On your keyboard, use the “/” key.
- As soon as you use /, the configured message shortcuts will start appearing.
- Choose the message you wish to send.
-
Edit the message if required and click enter.
- If you need some special message shortcuts to help with the conversations, reach out to your Jumper.ai admins.
Additional Information
For more information, see Setting Up Message Shortcuts.
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