Which countries does Vonage have numbers in?
Question
In which countries can I get SMS or voice numbers through Vonage?
Applies To
- SMS
- Voice
- Numbers
- International Reach
Answer
SMS-Enabled Numbers
For SMS-only number features, see SMS Numbers Features Overview.
Long virtual numbers are designed to send and receive inbound SMS from your local market. For example, US long virtual numbers will be able to receive incoming SMS from US mobile phones.
SMS + Voice-Enabled Numbers
For combined SMS and voice number features, see SMS + Voice Numbers Features Overview.
Dual-enabled numbers can send and receive SMS and make and receive phone calls.
Voice-Enabled Numbers
For voice-only number features, see Voice Numbers Features Matrix.
Voice numbers can make and receive phone calls. Each country has different service features.
Toll-Free Numbers
For Toll-Free number features, see Toll-Free Numbers Features Overview.
Toll-Free numbers are not accessible from international destinations or pay-phones.
Local and International Reach
What is Local or International reach?
We can't guarantee that the inbound number can be reached from non-local phone numbers or from other SMS APIs and short codes. However, some do successfully receive inbound messages from abroad.
Where international says 'Likely', this means we are told the numbers have international reach, but the number provider has not confirmed the networks they have inbound reach from, hence we promote on a best efforts basis.
If you need to receive SMS in a country that isn't listed in any of the articles linked above, you can use numbers from one of the countries that has international (inbound) reach. This would require your customers to send an international SMS.
Additional Information
For more information, see other options for receiving SMS via local numbers.
Comments
23 comments
The Swiss virtual number cannot be used as sender ID when sending messages to customers of operator Orange Switzerland: such messages get filtered out.
For us newbies, please clarify if "non-local phone numbers" includes roaming subscribers. For example, will a +44 handset roaming on a +27 network be treated exactly the same as a +27 handset, or is it still considered to be non-local in the context of virtual numbers?
Delivery from / to roaming numbers cannot be ensured due to Carrier Interconnection Agreements.
Even when you are roaming, your phone number doesn't change. If a UK subscriber is roaming in South Africa his number remains the same but he can text a local south african number and be seen as "local" (from the carrier) however you will receive a +44 as a sender id. I would recommend to test if you have access to UK handset in South Africa.
Seems like finnish SMS messages are not delivering, tried sending to TeliaSonera number and message hasn't showed up.
Actually the message got delivered, there was just very long delay.
For the record, so that random noise about OUTBOUND delivery doesn't cloud the actual topic, which is INBOUND reach:
Carrier Interconnection Agreements *cannot* ensure delivery (which is the opposite of what one would expect such agreements to do).
Carrier Interconnection agreements are unknown. Give it your "best effort" to test all carrier interconnections for yourself.
Hi Mark, I am not sure how can I help you. Can you tell us the issue you are facing right now?
Hi Tony,
My issue is that I plan to provide a service to users that may be roaming from many countries, and I need to pre-determine the international reach of the long numbers I would use. Ideally, I must ensure that a bunch of major overseas carriers (at least) will route to/from that network, but it's obviously not feasible to test and find that out for myself.
I know that the first sentence of the original post is "Long virtual numbers are designed to receive inbound SMS from your local market", but long codes are often touted as "international", and the main reason I turn to them is because short codes will definitely only work locally.
Maybe it's not true with your particular arrangements, but "direct connections" to carriers plus the presence of "carrier interconnection agreements" suggests to me that it should be achievable to list the routing possibilities when using a specific range of numbers (I believe that's 2787 in this case).
Or is my ignorance showing? Quite possibly... I don't know what I don't know, you know?
This will likely not work. Because SMS roaming is a network with loads of gaps. The carrier providing the long number needs to have an agreement with both the original network of the user and the roaming network. Some long numbers have international inbound reach (see list below and click on each list to see the carrier supported) but that is in a non roaming scenario. In roaming scenario, we really have no idea what might work.
I assumed that on the basis of whatever agreements are in place (connections, roaming or otherwise), it would be possible to tell what routing possibilities exist from/to any carrier, but I see now that the arrangements are much more complicated than that. Coming from a computer networking background it's a bit frustrating to suddenly find all these gaps in the network - I would have been fired ;).
Thanks for clearing that up anyway.
What about Bangladesh ? :)
Hi,
Thanks for the request. We are actively expanding our number reach into new countries. Bangladesh is unfortunately not coming in the near future, but subscribe to our announcements page as when we do get inbound reach in Bangladesh, we will announce it there.
David - Nexmo
ok ..cool , I will check this post frequently
How about Philippines? Thanks!
Hi,
I have an issue.. My problem is that i want two way sms. not receive and send. but send and recive.
i.e
My application send an sms with options for conformation like (1,2,3,4....).
User reply with an any option .
The issue is that some time sms delivered out of order,
The first sms reply from user is 1 and for second sms user reply 3.
in receving i receive the response of sms 3 first and sms 1 after that. so answer goes wrong.
I hope u get it and please guide me in this concern.
Thanks.
Hi Malik, you need to implement sessions management with a time period to be able to get some order there. Or you can use keywords but that might introduce user confusion.
Add Russia please!
In Russia, MTS, Tele2, VimpelCom and Yenisey Telecom all have inbound reach to our UK Channel Islands virtual numbers.
If I purchase a South African number, send a text to a user in Nigeria, and that user replies to the message will I get that reply? Does this also apply to other countries in Africa?
Little confused here.
"E.g. A US long virtual number will be able to receive incoming SMS form a US mobile phone. "
Do you mean to say , " will be able to receive incoming SMS form a US mobile phone *ONLY* " ?
So if my Nexmo number is a US number, it will NOT accept any SMSes from other countries? Please confirm this.
( I need 2-way messaging and this limitation would make that impossible)
can we get inbound sms long number for Indonesia?
@costa You can do 2-ways messaging with US numbers as long as you are texting from US or Canada. If you want people to text from outside US/Canada you will need to use a number with international coverage from Sweden or Australia
@Jason You won't be able to do 2-ways messaging with South African number from outside South Africa
@iPayMu We are working on a lot of different countries but we don't have any ETA at this stage regarding Indonesia
Article is closed for comments.