How to unassign a phone number from a Virtual Agent?

Objective

How to unassign a phone number from a Virtual Agent?

Applies To

• Vonage AI Studio
• Vonage API

Procedure

1. Try disconnecting the virtual agent’s phone number, located under Phone Settings.
2. If the above step fails:

• Duplicate the faulty agent in AI Studio so you can use this agent/flow in the future.
• Delete the original faulty agent from AI Studio.
• Go to the Dashboard >> Applications and verify that the phone number previously assigned to the faulty virtual agent is no longer linked to any applications.
• If the number is free, assign the duplicated agent to that phone number.
• Finally, double-check in the API Dashboard to ensure the number is linked to the correct application and agent.