What to do when you receive the ‘429’ error or would like to increase your Rate Limit?

Question

What to do when you receive the ‘429’ error or would like to increase your Rate Limit?

Applies To

• Rate Limit
• '429' Error

Answer

All outbound calls and sessions are now limited to 1 per second. To increase your outbound limits to either 3 or 5 calls/sessions per second; you will need to upgrade to the Advanced plan mentioned here: ai-studio/pricing, UNLESS you are a managed customer of Vonage.

This is because monthly you will exceed the standard plan number of sessions per month (10K sessions/month limit), therefore we will need you to upgrade your studio account to be able to potentially handle a higher number of sessions per month.

Once you complete the above please reach out to AI Studio support on this email; support@aistudio.vonage.com or submit a form here; requests/new with the following details:

• Account API key
• Agent ID(/s)
• Would you like to increase the limit to 3 or 5 calls per second?
• How many outbound calls are you planning to make?
• Please also specify the duration for these outbound calls.
• Is it possible to republish this agent(/s) once the rate limit has been adjusted?
• Reason for call limit request: Is this a short term campaign or something else?

The more details you provide the easier it would be for us to assess your account and check if a higher rate limit can be applied.

Additional Information

Please note: The above change request applies only to the Agent ID's provided from the respective account.