Question

Why I’m receiving the error code 20 “This account does not support the parameter: pin_code” when sending a Verify API v1 request with my own PIN code (Custom PIN code)?

Applies To

• Custom PIN Codes
• Custom PIN Numbers
• Verify API v1
• Error Code 20

Answer

The Custom PIN code feature is not enabled by default, please contact your account manager to enable this feature on your account.

Please note that your account must use Verify Request pricing model in order to enable this feature.

Additional Information

For more information regarding Custom PIN code, please see our below guidelines:

https://api.support.vonage.com/hc/en-us/articles/203823336-Can-I-provide-my-own-PIN-numbers- 

https://www.vonage.id/communications-apis/verify/pricing/

https://developer.vonage.com/en/api/verify#verify-request