Why does Verify Dashboard Analytics report less traffic than the invoice?

Discrepancies have been noted in the usage records shown on the Verify v2 Analytics page.We are actively working on a fix, which is expected by the end of March.

For accurate usage details in the interim, please refer to the Dashboard Logs or the Reports API.

Reports API

The Reports API provides comprehensive records of Verify events, including details for each channel event. 
Please refer to the following reports to get the information you need:

• Verify event : VERIFY-V2 report with channel = "v2"
• Channel events:
  - Silent Auth: VERIFY-V2 report with channel = "silent_auth"
  - Email: VERIFY-V2 report with channel = "email"
  - WhatsApp: MESSAGES report with provider = "whatsapp"
  - Voice: VOICE-CALL report with direction = ''outbound''
  - SMS: SMS report with direction = ''outbound''

Additional resources:

Reports API Reference

Reports API Technical Details

Reports API Best Practices

Dashboard Logs

In addition, please refer to the following reports on the Dashboard:

• Verify event : Verify Logs -> Verify v2 page , see channel = "v2"
• Channel events:
  - Silent Auth: Verify Logs -> Verify v2 page, see channel = "silent_auth"
  - Email: Verify Logs -> Verify v2 page, see channel = "email"
  - WhatsApp: Messages API Logs page, see provider = "whatsapp"
  - Voice: Voice Logs page, choose Type = “Phone Calls” and see direction = ''outbound''
  - SMS: SMS Logs page, choose direction = ''outbound''