Postpaid is only available for customers who have an Account Manager.
As a postpaid customer, you are invoiced for your services monthly. You will no longer be required to add funds to your account in advance and auto-reload functionality is disabled. As a postpaid customer you can continue to view your old prepaid payment history.
The payment methods you can use to pay invoices will depend on where you’re located. All postpaid customers may pay us by Bank Transfer, including ACH, SEPA and Wire, or by check. Postpaid customers may also have access to pay us via credit card.
If you would like to pay by credit card, please contact your Account Manager. Once credit card payment is enabled on your account, please input your credit card details through your customer portal. Verification of your credit card details is required.
Please note that Vonage reserves the right to move customers back to pre-paid where postpaid qualification criteria are no longer met for a sustained period of time.