Canada Long Virtual Number Restrictions
Canadian Long Virtual Numbers
- Long virtual numbers can deliver to all Canada carriers.
- Limited numeric sender only. In the From field you need to specify your pre-approved Canadian (or US) virtual number in international format, for example, 18479121345. Otherwise your message will get rejected with reject code 15 Illegal Sender Address - rejected. You can purchase pre-approved long virtual numbers from the Numbers tab in your Vonage API account dashboard.
- You will receive network delivery receipts instead of handset DLRs when sending to Canada. See chart below.
- Binary, vCard, unicode, and long SMS are not supported by Canadian carriers.
- Euro symbol (€) and some accented characters are not supported by Canadian Carriers.
- You may send a maximum of 1 SMS per second and per virtual number in Canada due to local carriers regulations. If you send messages more quickly, the messages will be rejected. If you require higher throughput, you can purchase more numbers and spread your traffic across your numbers. For example, 10 numbers = 10 SMS per second.
- For high throughput needs a dedicated short code would be the optimal solution.
Restricted Content
All CA Numbers traffic adheres to the CWTA guidelines. For more information, see the CWTA Handbook.
- Betting
- Cannabis
- Emergency Notifications
- Gambling
Canadian Carriers Delivery Receipt Support
Carrier |
Gateway Accepted/Rejected |
Carrier Ack/Nack |
Handset Delivery Receipt |
Bell Mobility |
• |
• |
• |
Fido |
• |
• |
• |
Rogers + Vidéotron |
• |
• |
• |
Telus Mobility + Koodo |
• |
• |
• |
SaskTel Mobility |
• |
• |
• |
Manitoba Telecom Services (MTS) |
• |
• |
• |
Aliant Mobility |
• |
• |
• |
Virgin Mobile CA |
• |
• |
• |
NorthernTel Mobility |
• |
• |
• |
Télébec Mobilité |
• |
• |
• |
Vidéotron 3G |
• |
• |
• |
Freedom Mobile |
• |
• |
• |
Eastlink |
• |
• |
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Additional Information
For more information, see the following articles:
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