Canada Long Virtual Number Restrictions

Canadian Long Virtual Numbers

• Long virtual numbers can deliver to all Canada carriers.
• Limited numeric sender only. In the From field, you need to specify your pre-approved Canadian (or US) virtual number in international format, for example, 18479121345. Otherwise, your message will get rejected with reject code 15 Illegal Sender Address - Rejected. You can purchase pre-approved long virtual numbers from the Numbers tab in your Vonage API account dashboard.
  • CA LVN that is 10DLC enabled sending to a US number - 10DLC throughputs apply
  • US LVN that is 10DLC enabled sending to a CA number - throttled at 1 SMS per second/500 SMS per day
  • CA LVN sending to a CA number -  throttled at 1 SMS per second/500 SMS per day
• You will receive network delivery receipts instead of handset DLRs when sending to Canada. See the chart below.
• Binary, vCard, Unicode, and long SMS are not supported by Canadian carriers.
• Euro symbol (€) and some accented characters are not supported by Canadian Carriers.
• You may send a maximum of 1 SMS per second and per virtual number in Canada due to local carriers regulations. If you send messages more quickly, the messages will be rejected. If you require higher throughput, you can purchase more numbers and spread your traffic across your numbers. For example, 10 numbers = 10 SMS per second.
• For high throughput needs a dedicated short code would be the optimal solution.

Restricted Content

All CA Numbers traffic adheres to the CWTA guidelines. For more information, see the CWTA Handbook.

• Betting
• Cannabis
• Emergency Notifications
• Gambling

Canadian Carriers Delivery Receipt Support

Additional Information

For more information, see the following articles:

• Canada Short Codes
• Canada Toll-Free
• Global SMS Features Overview (Outbound-Only)
• Global SMS Numbers Features Overview