Question
I deleted my old account to create a new one. Can I use the same information to create a new account?
Applies To
- Account Information
Answer
You can create a new account only with a new email address that has not been registered with us previously.
It is not possible to reuse the email information that has been registered with our platform before to create a new account. Note that even if we delete the old account, the email address will be retained and cannot be used to create a new account. This is systematically restricted due to security reasons (for example, abusing the account).
Articles in this section
- How can I add new users to receive emails for account alerts and notifications?
- What is a Secondary API Key?
- How do I update my profile name?
- What should I do if I didn't receive the team member invitation email?
- Dashboard domain for China customers
- How to troubleshoot network issues when sending API requests
- How do I update my Account Company Information and Address?
- Best practices for webhook/callback URL
- How to change your email address on the unified account?
- Can Secondary API key users see numbers shared in the Customer Dashboard view?