Symptom
When attempting to log in to the Vonage API Dashboard, the user sees the error message:"Issue with your account", and the user is unable to access the dashboard.
Applies To
- Vonage dashboard
Resolution
This error indicates that your account has an issue and requires a review by our Account and Security team. To expedite the review process, please contact Vonage API Support and provide the following KYC (Know Your Customer) information:
Which Vonage API services do you intend to use, and in which geographic regions?
What type of content and message templates do you plan to send, and in what estimated volumes?
What is your company's online presence (website and relevant social media links)?
Please provide proof of business registration and business address.
How is the account holder associated with the business, and what information or links can you provide to support this?
Our team will review the information provided and get back to you as soon as possible.
Cause
The account has been flagged and requires a review by the Vonage Account and Security team. This review is conducted to verify the legitimacy of the account and its intended use of Vonage API services.
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