Question
What happens if a Verify call is received when the line is busy or there's no answer?
Applies To
- Verify
Answer
If a phone line is busy when Verify is trying to ring a number, Verify will exit the workflow and set it as failed. You will not be charged for these requests. You can submit another request to Verify this number, though we'd recommend you wait some time before doing so.
Vonage Verify will ring the number for maximum 30 seconds. If the end user does not pick up, the verification workflow will terminate and the status of the verification request will be FAILED.
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- What is the Verify Anti-Fraud System?
- Error 15 on Verify API Request
- Understanding the error code 409 when creating a Fragment for Custom Template in Verify API V2.
- What are the charges for using Verify API V2?
- Where do I find the Verify API Voice Call Logs?
- How fast can I send Verify API requests?
- Can I provide my own PIN/Code numbers in Verify API v2?
- How do I find the Vonage Verify API Request IDs?
- Error 20 on Verify API v1 Request
- Why is my Verify TTS call not ringing?