OpenTok to Unified Migration FAQ

Objective

This FAQ answers common questions about the differences between the OpenTok and Unified environments. For an overview of the complete migration process, please refer to this article.

Applies To

• Video API customers planning to migrate from the OpenTok environment to the Unified environment

Questions and Answers

1. I'm interested in migrating to the Unified environment. What should I do first?
   • Before starting the migration process, please read the Overview section of the main migration guide It explains the current migration approach and important considerations. If you would like to migrate to the Unified environment, please contact your Account Manager or Vonage Video Support and let us know your migration goals.
2. Will the OpenTok environment be discontinued?
   • No. There is currently no announced end-of-life for the OpenTok environment. Existing customers can continue using the OpenTok.
3. How long does a migration typically take?
   • The migration timeline varies depending on your application architecture, the number of projects, and the amount of code changes required. Some customers complete the migration quickly, while others perform it gradually over an extended period.
4. How do I tell if I’m in OpenTok or Unified?
   • By URL (OpenTok: https://tokbox.com/account/#/ vs Unified: https://dashboard.nexmo.com/) or Dashboard UI differences. See this guide How to recognize if I’m using Vonage Video API Unified Environment or Vonage Video API OpenTok environment?
5. Can I continue using the OpenTok Server SDK and Client SDK with the Unified account?
   • Yes. Both the latest OpenTok Server SDKs and the latest OpenTok Client SDKs can be used with Unified credentials. See this guide for the required changes and migration options: Server SDK migration guide and Client SDK migration guide
6. What happens if I’m on a prepaid Unified account and run out of balance?
   • Video API operations such as session creation will fail when balance is zero or negative. Please refer to What happens if my account balance reaches zero? 
7. Will session IDs or tokens be longer in Unified?
   • Yes, they may be longer due to Application ID vs Project Key differences. Ensure your application or database supports the increased length.
8. Where can I find SDK release notes and developer guides?
   • See in the lower part of the Server SDK migration guide and Client SDK migration guide.